Administrative Associate

Sentara Health; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Life Insurance

Employer-provided Disability plans

Job summary

Sentara Leigh Hospital in Norfolk, VA is hiring a full-time Administrative Associate for the day shift. The role provides clerical support, handles patient inquiries, and manages records, working closely with clinical staff to ensure smooth operations.

The position requires a high school diploma or equivalent, strong customer service, and proficiency with Microsoft Office and related tools. API and medical office experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service experience strongly preferred.
• Proficient with Microsoft Office (Excel, Word, Teams, and Outlook) strongly preferred.
• Experience with API is preferred.
• Medical office experience preferred.

Responsibilities

• Provide clerical support and manage patient records.
• Schedule appointments and handle patient inquiries.
• Serve as first point of contact for patients, families, and visitors.
• Collaborate with medical staff and management to ensure high-quality care.

Skills

Customer service

Computer Savvy

MS Office Proficiency

API experience

Medical office experience

Education

High School Grad or Equivalent

Job description

Overview:

Sentara Leigh Hospital Medicine Unit 1 is hiring a Full-time, day-shift Administrative Associate.

Hours/Shift: Full-time, days, working 8-hour shifts, Monday through Friday.

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.

Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

• High School Grad or Equivalent (Required)

City/State

Norfolk, VA

Work Shift

First (Days)

Experience

• Excellent Customer Service Experience (Strongly Preferred)
• Computer Savvy (Strongly Preferred)
• Proficient with Microsoft Office Skills with Excel, Word, Teams, and Outlook (Strongly Preferred)
• Experience with API (Preferred)
• Medical Office Experience (Preferred)

Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center, Medical Office

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.