Patient Advocacy & Referral Coordinator

Jobtailor; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Raleigh, NC seeks a Referral/Patient Service Coordinator to assist patients by receiving referrals and coordinating appointments. You will work with insurers and care providers to share essential information and track referral status.

Responsibilities include accurate patient registration, coordinating care for UNCFA-eligible patients, and advocating for timely and appropriate services, with strong emphasis on documentation and communication.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and/or office work.
• Outstanding written and verbal communication and interpersonal skills.
• Ability to work independently, take initiative, and multi-task.
• Some computer skills required (Windows based, experience with Microsoft Office a plus).
• Flexibility to adapt to changing or stressful conditions.
• Clinical experience preferred (bilingual Spanish preferred).

Responsibilities

• Assist patients by receiving incoming referrals and coordinating referral appointments.
• Work with insurance companies and care providers to share essential patient information.
• Track and document referrals to keep staff aware of referral status.
• Ensure complete and accurate patient registration and provide necessary medical information to specialists.
• Assist patients who qualify for UNCFA to coordinate care with appropriate facilities.
• Act as a patient advocate to make sure services are given appropriately.
• Ensure timely documentation in the patient's chart regarding specialist consults and hospitalizations.

Skills

Customer service

Office experience

Communication skills

Independence

MS Office

Windows

Multitasking

Bilingual Spanish

Education

High School Diploma

Tools

Microsoft Office

Windows

Job description

Jobtailor in Raleigh, NC seeks a Referral/Patient Service Coordinator to assist patients by receiving referrals and coordinating appointments. You will work with insurers and care providers to share essential information and track referral status.

Responsibilities include accurate patient registration, coordinating care for UNCFA-eligible patients, and advocating for timely and appropriate services, with strong emphasis on documentation and communication.