Patient Advocacy Front Desk Specialist

University of Texas MD Anderson Cancer Center; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition assistance

Retirement plans

Flexible spending accounts

Job summary

The Senior Secretary at the University of Texas MD Anderson Cancer Center in Houston provides high-level front-office support, greeting patients and visitors, handling phones, and directing inquiries with empathy and professionalism.

Ideal candidates are organized administrative professionals with experience in multi-line phone systems, Microsoft Office, data entry, and records management, capable of triaging inquiries and maintaining detailed records to support departmental operations on-site.

Qualifications

• High school diploma or equivalent required.
• Two years of responsible secretarial work experience required.
• Experience in patient or customer service facing roles preferred.

Responsibilities

• Greet and assist patients, families, visitors, and staff with professionalism and confidentiality.
• Answer, screen, and relay department calls; triage messages and maintain logs.
• Process and refer incoming emails; update department rosters, schedules, and distribution lists.
• Maintain reception area and patient consult rooms tidy and stocked; serve as backup for Senior Administrative Assistants.
• Provide coverage for Patient Relations office as needed.

Skills

Verbal communication

Written communication

Multi-line phone systems

Microsoft Office

Data entry

Record management

Empathy and professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Record management systems

Job description

The Senior Secretary at the University of Texas MD Anderson Cancer Center in Houston provides high-level front-office support, greeting patients and visitors, handling phones, and directing inquiries with empathy and professionalism.

Ideal candidates are organized administrative professionals with experience in multi-line phone systems, Microsoft Office, data entry, and records management, capable of triaging inquiries and maintaining detailed records to support departmental operations on-site.