Patient Admissions Specialist — Fast-Paced ED

massgeneralbrigham; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Admissions Clerk to support daily operations onsite at 243-245 Charles Street. You will greet patients, collect personal and medical information, and enter data into the EHR system, while coordinating with insurance providers to verify coverage and eligibility.

The role emphasizes accurate paperwork, HIPAA-compliant handling of confidential information, and clear communication with patients and care teams to prepare for hospital admissions.

Qualifications

• High school diploma or equivalent required.
• 2-3 years healthcare or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Attention to detail in entering patient information and maintaining records.
• Familiarity with EHR systems and basic computer proficiency.
• Empathy and compassion to provide a welcoming environment for patients and families.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Welcome patients and visitors and enter information into the EHR system.
• Verify insurance coverage and eligibility with insurance companies.
• Assist patients with admission forms and paperwork.
• Explain admissions process and required documents to patients.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Communication

Customer service

Attention to detail

EHR familiarity

Empathy

Time management

Education

High School Diploma or Equivalent

Tools

EHR systems

Job description

Mass General Brigham is seeking a Patient Admissions Clerk to support daily operations onsite at 243-245 Charles Street. You will greet patients, collect personal and medical information, and enter data into the EHR system, while coordinating with insurance providers to verify coverage and eligibility.

The role emphasizes accurate paperwork, HIPAA-compliant handling of confidential information, and clear communication with patients and care teams to prepare for hospital admissions.