Patient Admissions & Financial Counseling Specialist

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Tennova Healthcare- Turkey Creek Medical Center in Knoxville, TN seeks an Admitting Clerk to facilitate efficient patient registration, verify insurance, and provide financial counseling. The role emphasizes accurate documentation and strong customer service.

You will interact with patients and families, process consent forms, coordinate with clinical departments, and support smooth admission workflows in a fast-paced environment.

Qualifications

• 0-2 years of admissions, customer service and/or public relations experience required
• 1-2 years of experience in a healthcare setting preferred

Responsibilities

• Registers patients efficiently and accurately in the registration system and obtains signatures
• Verifies insurance coverage and identifies plan codes for billing accuracy
• Explains legal and financial documents, including ABNs, to patients and families as required
• Counsels self-pay patients on costs, options, and resources, documenting interactions
• Maintains patient valuables and logs them for safekeeping
• Places patient armbands for accurate identification and care continuity
• Reads physician orders to determine appropriate registration processes

Skills

Interpersonal communication

Customer service

Attention to detail

Multitasking

Confidentiality

Teamwork

Tools

Electronic registration systems

Insurance verification software

Job description

Tennova Healthcare- Turkey Creek Medical Center in Knoxville, TN seeks an Admitting Clerk to facilitate efficient patient registration, verify insurance, and provide financial counseling. The role emphasizes accurate documentation and strong customer service.

You will interact with patients and families, process consent forms, coordinate with clinical departments, and support smooth admission workflows in a fast-paced environment.