Patient Admin Specialist [AQ-17639]

Aquent; Newark (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid sick leave

Retirement plan with company match

Free online training

Job summary

Aquent is seeking a Patient Admin Specialist to join their healthcare team in California. You will be the front desk anchor, greet patients, manage appointments, verify information, and support clinical staff to ensure smooth patient flow.

You will handle multi-line calls, navigate EMR systems, coordinate intake, and maintain filing and records while upholding service standards. You must have a HS diploma, medical terminology knowledge, and U.S.

Qualifications

• HS diploma or GED required.
• Solid understanding of medical terminology.
• Proficiency with computer systems and software for administrative tasks.
• Excellent verbal and written communication tailored to diverse audiences.
• Proven ability to deliver outstanding customer service, handle multiple priorities, and stay calm under pressure.
• Familiarity with Windows-based office software and operating systems.
• Authorized to work in the United States; no sponsorship.
• W-2 employment only; no C2C or 1099.

Responsibilities

• Greet patients at the front desk and assist with appointment, payment, and schedule inquiries.
• Manage multi-line phone systems, screen calls, and relay messages to clinical staff.
• Verify necessary authorizations before patient visits to providers.
• Serve as a liaison between patients and providers using reference documents and tools.
• Collaborate with providers to align scheduling with their preferences and patient needs.
• Perform administrative tasks and manage information and paging directory databases.
• Utilize EMR systems to complete daily tasks accurately and efficiently.
• Uphold service standards to enhance patient and staff experiences.
• Address non-clinical inquiries and escalate complex issues as needed.
• Oversee distribution of faxes, mail, and filing of clinic documents.

Skills

Communication skills

Customer service

Computer literacy

Windows OS

multitasking

Education

High School Diploma or GED

Medical terminology knowledge

Tools

EMR software

Job description

Partnering with Aquent, a leading healthcare organization dedicated to providing exceptional patient care, is seeking a highly organized and compassionate individual to join their team. This is an incredible opportunity to make a tangible difference in the lives of patients and contribute to the smooth operation of a dynamic clinical environment. Your expertise will directly support healthcare providers, ensuring patients receive timely and coordinated care, ultimately enhancing the overall patient experience.

About The Opportunity

Step into a pivotal administrative support role where your organizational skills and patient-first approach will shine. As a Patient Admin Specialist, you will be at the forefront of patient interaction, ensuring a seamless experience from initial contact through their care journey. This role is crucial in coordinating new patient intake, managing critical scheduling, and providing essential administrative support that empowers clinical staff to focus on what they do best – delivering outstanding healthcare. You will play a vital part in enhancing patient well-being and supporting the dedicated medical teams.

What You’ll Do

• Serve as the primary point of contact at the front desk, greeting and welcoming patients, and assisting with inquiries regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screening and routing calls efficiently, and taking accurate messages for clinical staff and physicians.
• Ensure all necessary verifications and authorizations are complete before patients see their providers, maintaining compliance and efficiency.
• Act as a vital link between patients and providers, offering support and information using established reference documents and tools.
• Collaborate closely with providers to understand their scheduling preferences and respond effectively to urgent patient needs.
• Perform diverse administrative tasks, including maintaining information and paging directory databases, and processing various internal forms.
• Leverage the full functionality of telephone systems and electronic medical records systems to execute daily tasks with precision.
• Uphold and exceed organizational and departmental service standards, contributing to a positive patient and staff experience.
• Address non-clinical patient inquiries and messages, escalating complex issues to appropriate personnel.
• Oversee the management and distribution of faxes, mail, and the organized filing of clinic-specific documentation.

Must-Have Qualifications

• High School Diploma or GED.
• Solid understanding of medical terminology.
• Proficiency in computer systems and software relevant to administrative functions.
• Exceptional verbal and written communication skills, tailored to diverse audiences.
• Proven ability to deliver outstanding customer service, solve problems efficiently, and manage multiple priorities in a fast-paced setting.
• Familiarity with Windows-based office software, computer operations, and operating systems.
• A calm and composed demeanor, especially in stressful situations.
• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.