Patient Access Specialist

Affinity Health Center; Rock Hill (SC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Fully Funded Health Insurance

Paid-time-off

Group Health /Life/Dental/Vision/Dis能力

Health Reimbursement Account

403B Retirement Plan with 3% match

12 Paid Holidays

Monday - Friday schedule

Job summary

Affinity Health Center in Rock Hill, SC is seeking a full-time Patient Access Specialist who delivers friendly, compassionate customer service and coordinates with the call center to schedule appointments and verify insurance coverage.

Responsibilities include confirming patient details, collecting copays, and supporting patient-centered care across departments. Requires 2+ years in a medical office and English/Spanish fluency.

Qualifications

• Must have 2+ years of medical office experience in a primary care setting.
• Certification as Medical Office Assistant or Medical Assistant preferred.
• Proficient in Microsoft Office and basic data management.

Responsibilities

• Review upcoming patient schedule and verify insurance coverage.
• Verify active insurance and understand coverage benefits and limitations.
• Communicate with patients to confirm appointments and collect demographics.
• Schedule patient appointments and process insurance copays and payments.
• Complete pre-intake documentation accurately and efficiently.
• Collaborate with colleagues to promote patient-centered care.
• Deliver exceptional customer service in person and via call center.

Skills

Fluent English

Fluent Spanish

Education

Medical Office Assistant certification

High school diploma

Tools

Microsoft Office

Electronic Health Records (EHR)

Data Management

Point of Sale (POS) systems

Job description

About the Organization

Affinity Health Center's mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect.

Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.

Description

Would you like to launch an exciting career in healthcare where you can make a meaningful difference in people’s lives? Do you have a passion for helping others and strong communication skills? If you’re friendly, compassionate, and enjoy working with people, a Patient Access Specialist career may be the perfect opportunity for you!

Affinity Health Center seeks a full time Patient Access Specialist to provide excellent customer service to patients; answer shared calls on agency call center; schedule patients for appointments; verify insurance and collect copays; collaborate with coworkers across the organization to provide patient centered care.

Starting Pay Range: $16.00 - $19.00 per hour

Benefits

• Fully Funded Health Insurance
• Paid-time-off
• Group Health /Life/Dental/Vision/Disability
• Health Reimbursement Account
• 403B Retirement Plan with 3% match
• 12 Paid Holidays
• Monday - Friday schedule

Key Responsibilities

• Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date
• Verify insurance and whenever appropriate, verify patient insurance is active and understand coverage benefits and limitations
• Communicate with patients regarding confirming appointment, personal details, collection of data, and demographic information.
• Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills
• Complete pre-intake documentation for patients accurately and efficiently
• Collaborate with colleagues across departments to promote patient-centered care
• Deliver exceptional customer service to patients (in-person and through the call center) in a professional and compassionate manner

Preferred Requirements

• Certification as a Medical Office Assistant or Medical Assistant
• Ability to communicate fluently in English and Spanish
• Experience verifying insurance coverage and collecting copayments required.

Requirements

• Minimum two years of medical office experience in a primary care practice.
• Professional experience using technology such as Email, Microsoft Office Suites, Data Management, and/or Point of Sale systems
• High school diploma or equivalent
• Ability to work flexible shifts, including working in the evening, working at organizational satellite sites, and the ability to multi-task in a fast-paced environment
• Familiarity with insurance processes and electronic health records (EHR)
• Reliable transportation

Position Requirements

EOE Statement Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Condition of Employment: Per policy, vaccination against the Seasonal Flu is an Employee Health Standard and Condition of Employment for all new employees of Affinity Health Center. New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding.
EEO: It is the policy of Affinity Health Center to ensure equal employment opportunity without discrimination because of race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy, or any pregnancy-related medical conditions, including, but not limited to, lactation, except when the basis is a bona fide occupational qualification.
ADA: It is Affinity Health Center’s (AHC) policy to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA) and related state and local laws. Affinity Health Center will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of physical or mental disability. AHC will make reasonable accommodations for employees or applicants with disabilities, provided that the individual is otherwise qualified to safely perform the essential functions of the job, with or without accommodation, and provided that any accommodations made do not impose an undue hardship. Individuals who feels that an accommodation is necessary to be able to perform the essential functions of the job should contact Human Resources.

This position is currently accepting applications.