Patient Acss Rep

2020 Montefiore Mount Vernon Hospital; United States; On-site; USD 31,000 - 43,000; Full time

Job summary

2020 Montefiore Mount Vernon Hospital is seeking an administrative associate to manage day-to-day registration, scheduling, and billing duties in the PMREHAB - Administration department. You will serve as a liaison with clinical and fiscal oversight, ensuring accurate information flow for hospital objectives.

Responsibilities include handling calls, scheduling, labs follow-up, referrals, authorizations, patient prep, insurance verification, data entry in Allscripts, and patient pre-registration.

Qualifications

• Must have a high school diploma or GED; data entry and basic arithmetic; customer service experience required.
• Operates registration, scheduling, insurance verification, and billing systems.
• Also uses fax, copiers, telephones, and scanners.

Responsibilities

• Answers calls and schedules appointments.
• Follows up on labs and tests ordered by providers.
• Schedules specialty appointments or procedures for patients.
• Tracks referrals and obtains results; closes loop with MD orders.
• Verifies referrals and obtains necessary authorizations.
• Coordinates with other departments for scheduling specialties/procedures.
• Notifies patients of visits and prep requirements.
• Pre-registers patients and scans driver’s license and insurance cards into Allscripts.
• Enters patient address and insurance data into Allscripts.
• Assists providers with admin tasks: faxing, calls, chart retrieval.
• Accepts payments and explains payment policies at service time.
• Maintains positive department image and professional communication.
• Other duties as needed.

Skills

Customer service experience

Data entry

Vocabulary test

Windows proficiency

Education

High School Diploma or GED

Tools

Allscripts

Job description

City/State: Mount Vernon, New York Grant Funded: No Department: PMREHAB - Administration Acute Care Bargaining Unit: 1199 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8 AM-4 PM Scheduled Daily Hours: 7.5 HOURS Hourly Rate: $26.87 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates,

Job Summary

This position is accountable for managing day to day administrative and fiscal services within the department and serving as a liasion with corporate oversight functions to assure the accuracy and flow of information in support of clinical and fiscal departmental and hospital objectives.

Essential Functions

• Receives incoming phone calls and schedules appointments.
• Follows up on labs and other test ordered by provider.
• Schedules specialty appointments or test/ procedures on behalf of patient.
• Tracks appointments status of referrals and obtains results from specialist to close the loop on all MD ordered tests and referrals.
• Ensures what insurances are require a referrals and obtains authorizations where needed.
• Contacts MMC/MMV departments for scheduling of specialties and invasive procedures.
• Notifies patients of scheduled visits and informs patients of any preperation needed.
• Copies are made of the patients driver's license and insurance cards both sides must be copied and scanned into Allscripts at time of registration.
• Enters correct address of patient and correct insurance codes and ins. address into Allscripts as given by patient and through review of insurance cards.
• All scheduled patients are pre-registered either by reps assigned to these duties (meet the 6 minutes per patient benchmark) or as downtime allows.
• Explains payment policy to patients depending on insurance and ensures payment us accurate for type of service on time of service.
• Communicate via phone notes, email, or calls.
• Assist providers with any administrative needs such as faxing documents, calling patients, locating patient charts.
• Provides and manages phones calls and transfer of calls, paging overhead services for small clinic.
• Strives to improve departmental image through department activities and meetings.
• Speaks in a positive manner when discussing the hospital and department.
• All other duties that may arise.

Qualifications

• AS Preferred High School Diploma or GED Required less than 1 year Required Must successfully pass test on vocabulary with a score of 80% or more / data entry and basic arithmetic / customer service experience a must Proficiency in Windows and Microsoft operating systems.
• Operates automated PC workstation for registration, scheduling, co-payments, insurance verification, transportiation system, billing system, patient insurance portals.
• Will also use fax machine, copiers, telephones, and scanners.

Montefiore Mount Vernon Hospital is an equal employment opportunity employer. Montefiore Mount Vernon Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Montefiore Mount Vernon Hospital (MVH) is a 121-bed, community-based teaching hospital that has been serving the medical needs of the community and region since its founding in 1891. Montefiore Mount Vernon Hospital provides inpatient, critical care and ambulatory services. The Hospital is part of Montefiore Health System, a premier academic medical center and the University Hospital system for Albert Einstein College of Medicine. Montefiore Mount Vernon Hospital is a New York State-designated Stroke Center and HIV/AIDS Center, and it is home to the Beale Chronic Wound Treatment and Hyperbaric Center and the Montefiore School of Nursing.