Patient Accounts Supervisor

Circle-the-Cit; Phoenix (AZ); Remote; USD 65,000 - 85,000; Full time

Job summary

Circle-the-Cit seeks a Patient Accounts Supervisor to lead remote billing teams ensuring accurate claims and compliant coding for FQHC services. You’ll oversee daily operations, coach staff, and drive KPIs across AR, denials, and timelines.

Ideal candidates have 3–5 years in medical billing or revenue cycle, plus supervisory experience and strong analytical skills. Collaboration with multiple departments is essential to maintain cash flow and operational stability.

Qualifications

• Minimum 1 year of supervisory experience in healthcare.
• 3–5 years in medical billing, revenue cycle, or healthcare finance.
• Experience in FQHC billing preferred but not required.
• Strong communication and problem-solving abilities.

Responsibilities

• Supervise daily patient account billing operations (charges, claim submissions, payment posting, AR).
• Provide hands-on leadership to a remote billing team, coaching and accountability.
• Monitor metrics: days in AR, denial rates, encounter closure timelines.
• Collaborate with front office, clinical, and administrative staff for accurate documentation and coding for FQHC services.
• Assist with payer audits, credentialing updates, and compliance with Medicare/Medicaid and commercial payers.
• Identify trends, streamline workflows, and improve cash flow and efficiency.

Skills

FQHC billing knowledge

Payer requirements

Athena/EHR familiarity

Data reporting

Analytical mindset

Education

High School Diploma or GED

Associate degree

Job description

Job SummaryThe Patient Accounts Supervisor helps keep our mission sustainable by leading the team responsible for ensuring our services translate into the revenue needed to fund more care. You’ll oversee the day-to-day operations of the billing and coding teams, making sure claims are accurate, timely, and compliant with FQHC standards.You’ll also serve as the go-to problem solver for complex billing issues and a supportive leader who motivates your team while collaborating across departments to improve processes that directly impact patient access and organizational stability.Key Responsibilities:Supervise daily patient account billing operations, including charge review, claim submission, payment posting, and accounts receivable management.Provide hands-on leadership to a team of remote billers and specialists — coaching, mentoring, and creating a culture of accountability and teamwork.Monitor key metrics such as days in A/R, denial rates, and encounter closure timelines.Collaborate with front office, clinical, and administrative staff to ensure accurate documentation and coding for FQHC services.Assist with payer audits, credentialing updates, and compliance with Medicare, Medicaid (AHCCCS), and commercial insurance requirements.Identify trends, streamline workflows, and make data-driven recommendations to strengthen cash flow and operational efficiency.Partner with the Director of Patient Accounts to develop and refine workflows, training, and reporting dashboards.Qualifications:Education:High School Diploma or GED.Minimum 1-year supervisory experience in the healthcare industry.Associate degree desired.Experience:3–5 years in medical billing, revenue cycle, or healthcare finance.Experience in FQHC billing is preferred but not required.Minimum 1 year of supervisory or lead experience with a proven ability to motivate and develop others.Skills:Strong understanding of FQHC billing, sliding fee scales, and payer requirements for Medicaid/Medicare populations.Analytical, organized, and proactive communicator who’s not afraid to dig in and problem-solve.Familiarity with Athena (or similar EHR), CPT/HCPCS, ICD-10, and data reporting.Mission-driven, collaborative, and passionate about making healthcare accessible and sustainable.