Patient Accounts Manager

AbsoluteCARE Medical Center & Pharmacy; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy is seeking a Patient Account Manager to coordinate revenue cycle activities, ensure timely billing, and optimize cash flow across the organization.

The role involves supervising billing staff, reducing denials, maintaining payer data, and preparing leadership reports while ensuring HIPAA compliance and privacy standards.

Remote position with responsibilities spanning front desk coordination, billing, collections, and financial counseling for patients.

Qualifications

• Five years’ FQHC billing experience required.
• Three years’ management experience in a healthcare setting.
• Bachelor’s degree in business administration, healthcare administration or related field preferred.
• Proficient in Excel and HIPAA/privacy policies.
• Strong financial management knowledge and effective communication skills.

Responsibilities

• Ensure payer information accuracy in the billing system.
• Guide billers on claims handling and denials follow-up.
• Monitor staff productivity and audit performance.
• Maintain billing manuals and payer information.
• Post payments accurately and timely; report credit balances.
• Prepare reports analyzing trends for Director and FQHCs.

Skills

Financial management

Communication skills

Management experience

HIPAA knowledge

Team leadership

Problem solving

Education

Bachelor's degree in business administration or healthcare administration

Tools

Excel

eClinicalWorks

Job description

Job Summary

This role is responsible for ensuring that patient billing and processing of payment receipts are consistently completed timely and in accordance with policy. The Patient Account Manager will minimize bad debt, improve cash flow, and effectively manage accounts receivables. This position will coordinate effective management of revenue cycle activities across the organization to include, but not limited to front desk, billing, collections, financial counseling for patients and staff training.

Duties and Responsibilities

• Ensure accuracy of payer information entered into the patient billing system.
• Provide guidance to billers on effectively working claims and following up on claim denials.
• Monitor staff productivity. Audit staff work and provide feedback.
• Document any deficiencies in staff performance to determine training opportunities.
• Report any system set-up errors that hinder billing to the Director.
• Problem solve and prioritize work for billing staff.
• Responsible for ensuring the timeliness of processing and correction of rejected claims.
• Keep Billing Specialists up to date on third party coverage contracts, assuring that current contractual terms are understood and applied correctly.
• Establish and maintain a regular process for follow up on claims.
• Maintain current information for billing and collections processes for each payer in a Billing Manual.
• Compile and prepare reports for Director and FQHCs analyzing trends and make recommendations.
• Provide any billing/payment concerns to Director prior to monthly payer meeting.
• Assure accurate and timely payment posting.
• Provide monthly report on the status of credit balances.
• Track and sign off on employee time. Complete annual reviews with the Director.
• Follow the Program Code of Conduct and obey all relevant laws, statutes, regulations, and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
• Perform any other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent. Bachelor’s degree in business administration, Health Care Administration or related field required preferred.
• Five years’ FQHC Billing experience required.
• Three years’ management experience in a healthcare setting.
• eClinicalWorks experience preferred.
• Function with minimal direct supervision.
• Demonstrates skill in use of personal computers, various programs and applications (excel) required to competently execute job duties.
• Demonstrates effective management skills.
• Has knowledge of quality management process.
• Demonstrates ability to establish and maintain effective internal and external working relationships.
• Must have strong financial management knowledge and experience.
• Must be an effective communicator with strong oral, written and presentation skills.

Working conditions

This job operates in a remote location from your home location. This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

Direct reports

Revenue Control Analyst, Billing Coordinator, Certified Professional Coder, Payment Poster