Supervisor

Samhsa; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

SAMHSA in New York is seeking a Patient Accounting Reporting Supervisor to oversee accounts receivable with a focus on account-level financial review, claim resolution, and timely reimbursement in a behavioral health setting.

You will develop and maintain reports and analytical tools to monitor AR performance, coordinate with clinical, billing, coding and insurance teams, and drive improvements in cash collections.

Qualifications

• Bachelor's degree required.
• Minimum of 2+ years of experience in hospital, behavioral health, healthcare patient accounting, or revenue cycle operations.
• Experience analyzing patient accounts, accounts receivable, claims, payments, adjustments, and insurance balances.
• Proficiency in Microsoft Excel and healthcare systems.
• Excellent analytical, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Self-motivated with the ability to manage priorities and meet deadlines.

Responsibilities

• Analyze patient accounts receivable at the account and payer level to identify outstanding balances, aging, and denials.
• Research and resolve insurance payment discrepancies, including underpayments and credit balances.
• Communicate with insurance carriers regarding missing payments and claim status.
• Identify trends in denials, billing errors, and eligibility issues to drive improvements.
• Develop and maintain reports, dashboards, and tracking tools for AR performance.
• Monitor aging, days in AR, denial activity, and collection performance.
• Support credentialing processes including ETIN, Medicare, and Medicaid enrollments.
• Lead or participate in revenue cycle improvement initiatives.
• Promote service excellence and effective communication across departments.

Skills

Analytical skills

Problem-solving

Communication skills

Time management

Self-motivation

Education

Bachelor's degree

Tools

Microsoft Excel

Healthcare systems

Job description

Under the direction of the Director of Patient Financial Services, the Patient Accounting Reporting Supervisor is responsible for overseeing and analyzing patient accounts receivable with a primary focus on account-level financial review, claim resolution, payment accuracy, and timely reimbursement in a Behavioral Health setting. This role utilizes patient account data to identify outstanding balances, billing and payment discrepancies, aging trends, and workflow issues that impact cash collections and revenue.

The position is responsible for reviewing and analyzing patient accounts from initial billing through final resolution, identifying root causes of unpaid or underpaid claims, and coordinating with Patient Financial Services, clinical, billing, coding, and insurance teams to resolve account issues. The Supervisor will develop and maintain reports and analytical tools to monitor credentialing, cash reconciliation, accounts receivable performance, prioritize follow-up activities, identify trends, and improve overall patient account outcomes.

Key Responsibilities:

• Analyze patient accounts receivable at the account and payer level to identify outstanding balances, aging, payment discrepancies, denials, underpayments, and unresolved claims.
• Research and resolve insurance payment discrepancies, including underpayments, offsets, recoupments, takebacks, credit balances, and negative balances.
• Communicate with insurance carriers regarding missing payments, incorrect payment information, claim status, payment discrepancies, and account resolution.
• Identify and provide management with trends in denials, billing errors, payment variances, eligibility issues, authorization problems, and other factors contributing to outstanding accounts.
• Develop and maintain analytical reports, dashboards, and account-level tracking tools to monitor AR performance and identify accounts requiring intervention.
• Monitor key patient accounting metrics, including aging, days in AR, denial activity, outstanding claims, payment variance, credit balances, and collection performance.
• Support credentialing processes including ETIN, Medicare, and Medicaid enrollments
• Lead or participate in revenue cycle improvement initiatives and special projects
• Promote service excellence, accountability, and effective communication across Patient Financial Services and related departments.

Qualifications:

• Bachelor's degree required.
• Minimum of 2+ years of experience in hospital, behavioral health, healthcare patient accounting, or revenue cycle operations.
• Experience analyzing patient accounts, accounts receivable, claims, payments, adjustments, and insurance balances.
• Proficiency in Microsoft Excel and healthcare systems
• Excellent analytical, problem-solving, and organizational skills
• Strong written and verbal communication skills
• Self-motivated with the ability to manage priorities and meet deadlines