Supervisor, Patient Accounts

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Supervisor, Patient Accounts to help manage daily revenue cycle activities including billing, collections, and customer service for patients. The role requires leadership experience in AR/acute billing and strong communication with internal teams and vendors.

The candidate should be proficient in developing training programs, preparing management reports, and ensuring data accuracy across third-party billing and payer interfaces.

Qualifications

• Must have 3+ years AR/acute billing experience in a leadership role.
• Strong verbal and written communication skills.
• Proven ability to train staff and implement policies.

Responsibilities

• Develop and implement training programs to improve staff competencies.
• Prepare monthly revenue/operational reports with key metrics.
• Lead and supervise staff, communicating effectively with internal departments and vendors.
• Create staff schedules to meet production and quality goals.
• Ensure accuracy of data on all documents and bills to third parties and payers.
• Manage multiple tasks in a fast-paced environment.
• Address staff questions and concerns promptly and professionally.
• Maintain HIPAA compliance in all processes and documentation.
• Oversee facility billing, insurance verifications, and eligibility with Medicaid/Medicare.
• Identify process improvement opportunities and monitor key performance metrics.
• Attend meetings related to job functions and responsibilities.

Skills

Leadership

Communication

Team coordination

HIPAA compliance

Education

High School/GED

Bachelor's Degree in Finance or related field

Job description

Job Summary

The Supervisor, Patient Accounts is responsible to assist in managing the day-to-day activities of the Department as they relate to revenue cycle functions which include but are not limited to billing, collections, accounts receivables and customer service/collections for patients.

Job Summary

The Supervisor, Patient Accounts is responsible to assist in managing the day-to-day activities of the Department as they relate to revenue cycle functions which include but are not limited to billing, collections, accounts receivables and customer service/collections for patients.

Responsibilities

• Recommends and implements appropriate training programs that will further enhance and improve the technical competencies of the staff.
• Assists in the preparation of monthly management reports providing key revenue and operational metrics and analysis.
• Ability to efficiently and proactively manage others. With a strong ability to communicate well verbally and in writing with internal departments and insurance vendors.
• Ability to create and implement effective schedules for staff while achieving all production and quality goals.
• Implementation and supervision of policies and procedures ensuring accuracy of data on all documents and bills to third party billing companies, Medicare and Medicaid, as well as insurance denial review as appropriate.
• Ability to multi-task in a fast and high pressure environment.
• Ability to field and address concerns and questions.
• Stringent adherence to all HIPAA laws.
• The positions require a thorough knowledge of the necessary practices and procedures for Facility Billing, Insurance Verifications, Third Party Insurance coverage, Medicaid and Medicare eligibility, Insurance denial review and overturn procedures.
• Identified areas for process improvement and daily quality monitoring of key performance metrics and accuracy of accounts. Follows a monitoring system to understand trends and system issues.
• Attend meetings related to job functions and responsibilities.

Qualifications/Requirements

Experience

Minimum of 3 years AR/ Acute billing experience and in a leadership role.

Education

High School/GED, required. Bachelor's Degree in Finance or related field of study preferred.