Patient Accounts Specialist: Financial Help & EMR Support

EvergreenHealth; Kirkland (WA); Presencial; USD 31.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, vision and dental insurance

Retirement plans 457(b) and 401(a)

Paid Time Off/Vacation

Tuition assistance for undergraduate &

Free parking

Commuter benefits

Flexible benefits program

Descripción de la vacante

EvergreenHealth in Kirkland, WA is seeking a Patient Financial Counselor to assist self-pay patients with payments and financial assistance applications. You will handle inbound/outbound calls, MyChart messages, and EMR work queues, updating patient demographics and insurance details while delivering outstanding service in a high-volume call center.

Responsibilities include processing payments, setting up payment plans, conducting eligibility screenings, and guiding patients through financial

Formación

• High school graduate or equivalent
• 2 years in a customer service role
• Strong verbal and written communication skills, with the ability to work effectively with diverse backgrounds
• Demonstrated active listening, de-escalation, and patient-centered communication
• Effective problem-solving and critical thinking while maintaining composure
• Strong attention to detail with accurate documentation and processes
• Ability to collaborate with coworkers and support department success

Responsabilidades

• Assist self-pay patients with payments and payment plans
• Handle inbound/outbound calls and MyChart messages
• Update EMR with payments, demographics, and insurance data
• Provide financial assistance screenings and support through application processes
• Research and resolve payment disputes or discrepancies; escalate when needed
• Maintain confidentiality and HIPAA compliance
• Meet key performance indicators for call wait time, resolution, and payments collected

Conocimientos

Customer service

Active listening

Communication skills

De-escalation

Problem solving

Attention to detail

Team collaboration

Empathy

Educación

High school diploma

Herramientas

Epic EMR

RTE portals

Descripción del empleo

EvergreenHealth in Kirkland, WA is seeking a Patient Financial Counselor to assist self-pay patients with payments and financial assistance applications. You will handle inbound/outbound calls, MyChart messages, and EMR work queues, updating patient demographics and insurance details while delivering outstanding service in a high-volume call center.

Responsibilities include processing payments, setting up payment plans, conducting eligibility screenings, and guiding patients through financial