Patient Accounts & Payments Specialist

EvergreenHealth; Kirkland (WA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Paid Time Off/Vacation

Retirement plans 457(b) and 401(a)

Job summary

EvergreenHealth in Kirkland, WA seeks a patient-focused specialist to assist self-pay patients with payment needs in a high-volume call center. You will handle inbound/outbound calls, MyChart messages, and EMR tasks while ensuring confidentiality and empathy.

Responsibilities include processing payments, negotiating payment plans, offering financial assistance information, and documenting all interactions in the EMR. Prior customer service experience and strong communication are required.

Qualifications

• High School graduate or equivalent combination of education and experience.
• 2 years of experience in a customer service role.
• Strong verbal and written communication skills, with the ability to work effectively with individuals of diverse backgrounds and within cross-functional teams.
• Demonstrated active listening, de-escalation, and patient-centered communication in both individual and team-based interactions.
• Effective problem-solving and critical thinking skills while maintaining composure and professionalism in challenging situations.
• Strong attention to detail with ability to accurately document interactions and follow established processes to support team efficiency.
• Ability to collaborate with and support coworkers by sharing knowledge and contributing to the department and organizational success.

Responsibilities

• Assists self-pay patients with payment needs, including setting up and obtaining payments for services.
• Responds to MyChart messages and handles EMR work queues.
• Processes payments, establishes and monitors payment plans, and supports patient balances.
• Provides information on Financial Assistance programs and conducts eligibility screenings.
• Maintains accurate documentation of interactions in the EMR system.

Skills

Customer service

Verbal communication

Written communication

Active listening

De-escalation

Problem solving

Attention to detail

Team collaboration

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

EvergreenHealth in Kirkland, WA seeks a patient-focused specialist to assist self-pay patients with payment needs in a high-volume call center. You will handle inbound/outbound calls, MyChart messages, and EMR tasks while ensuring confidentiality and empathy.

Responsibilities include processing payments, negotiating payment plans, offering financial assistance information, and documenting all interactions in the EMR. Prior customer service experience and strong communication are required.