Patient Accounts Specialist: Billing & Registration

MercyOne Medical Group; Waterloo (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

MercyOne Health System seeks a Patient Account Representative to manage registration and medical billing for third-party payers in the Waterloo, IA area. The role requires handling claims, follow-ups, and patient communications while adhering to regulatory standards and internal policies.

Ideal candidates have 0–2 years in a medical office or insurance setting, HS diploma or GED, and familiarity with billing software such as Brightree.

Qualifications

• 1-2 years of medical office or insurance billing experience.
• Familiarity with payer policies and claim submission processes.
• Proficiency with basic computers and medical billing software.
• Ability to communicate clearly with patients and insurance companies.

Responsibilities

• Receive claims and ensure clean copies are sent to insurers.
• Follow up on first-time billings and correct discrepancies.
• Resolve billing issues with insurers, patients, and physicians’ offices.
• Handle registration tasks from clinic encounters and charges entry.
• Follow safety policies and use required PPE; participate in safety programs.

Skills

Medical office experience

Billing experience

Attention to detail

Customer service

Education

High school diploma or GED

Associate's degree in accounting or related field

Tools

Brightree

Job description

MercyOne Health System seeks a Patient Account Representative to manage registration and medical billing for third-party payers in the Waterloo, IA area. The role requires handling claims, follow-ups, and patient communications while adhering to regulatory standards and internal policies.

Ideal candidates have 0–2 years in a medical office or insurance setting, HS diploma or GED, and familiarity with billing software such as Brightree.