Patient Account Representative-Full time- Waterloo-on site

MercyOne Medical Group; Waterloo (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

MercyOne Health System seeks a Patient Account Representative to manage registration and medical billing for third-party payers in the Waterloo, IA area. The role requires handling claims, follow-ups, and patient communications while adhering to regulatory standards and internal policies.

Ideal candidates have 0–2 years in a medical office or insurance setting, HS diploma or GED, and familiarity with billing software such as Brightree.

Qualifications

• 1-2 years of medical office or insurance billing experience.
• Familiarity with payer policies and claim submission processes.
• Proficiency with basic computers and medical billing software.
• Ability to communicate clearly with patients and insurance companies.

Responsibilities

• Receive claims and ensure clean copies are sent to insurers.
• Follow up on first-time billings and correct discrepancies.
• Resolve billing issues with insurers, patients, and physicians’ offices.
• Handle registration tasks from clinic encounters and charges entry.
• Follow safety policies and use required PPE; participate in safety programs.

Skills

Medical office experience

Billing experience

Attention to detail

Customer service

Education

High school diploma or GED

Associate's degree in accounting or related field

Tools

Brightree

Job description

Employment Type: Full time Shift: Day Shift Description:

Join the MercyOne Family! We are looking to hire a Patient Account Representative!

You will Assists be r esponsible for registration and billing to third party payers for Wheaton Franciscan Healthcare-IA. Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission of Wheaton Franciscan Healthcare.

Schedule:

• Mon-Fri 0730-1600

General Requirements:

1. Receives claims and ensures clean copy is sent to insurance company.

• Reviews paper claim and fills in locators for insurance company and updates series when needed.

• Transfers corrections onto computer system.

• Sends claim to insurance company (electronically or via mail).

• Maintains knowledge of current standards with insurance company and assure compliance.

2. Follows up on claims on first-time billings and takes action as appropriate.

• Resolves discrepancies in bill payment by following up with insurance company.

• Initiates correspondence between insurance company and patient.

• Determines appropriate action to take (i.e., resubmitting claim, billing patient, billing secondary insurance).

3. Resolves billing issues with insurance companies, patients and physicians’ offices.

• Follows up on correspondence with customers.

• Initiates communication with other health system departments for clarification.

• Responds to customer inquiries via phone and takes appropriate action.

• Communicates results of investigations to customers.

• Documents all communications and actions in series system completely.

4. Registration functions.

• Creates an account from clinic encounters

• Enters charges into computer system.

5. Adheres to all safety, infection control and employee health policies and procedures.

• Attends required safety programs.

• Appropriately and consistently uses the personal protective equipment required of the job.

• Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations.

• Reports and removes unsafe equipment/furniture.

• Asks for assistance when needed to assure safety for all involved.

• Maintains a safe working environment and practices safe working habits.

MINIMUM QUALIFICATIONS

• Basic Skill Set

• 0-2 Years-Minimum of 6 months medical office or insurancce experience

• High school or Equivalen (GED)

• Associates Degree: degree in accounting prferred

• Billing experience preferred

• Experience with Brightree a plus!

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system !

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care .

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.