Patient Account Representative-Full time- Waterloo-on site

Trinity Health; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Day shift

Job summary

Trinity Health Mid-Atlantic is hiring a Patient Account Representative for a full-time day shift. You will assist with registration and billing to third-party payers for MercyOne facilities, ensuring accurate claim submission and follow-up on payments.

Responsibilities include patient registration, charge entry, and coordinating with insurance companies and physicians offices. The role emphasizes accuracy, compliance with standards, and a commitment to patient-centered care.

Qualifications

• 0-2 years of relevant experience.
• Minimum 6 months medical office or insurance experience.
• High school diploma or GED required.
• Associates degree in accounting preferred.
• Billing experience preferred.
• Experience with Brightree is a plus.

Responsibilities

• Receive claims and ensure clean copy sent to insurance company.
• Follow up on claims and resolve billing discrepancies with payers.
• Communicate with patients and departments to clarify issues.
• Register patients and enter charges into the system.
• Adhere to safety and health policies and procedures.

Skills

Medical billing

Data entry

Customer service

Insurance coordination

Computer skills

Education

High school diploma or GED

Associates degree in accounting preferred

Tools

Brightree

Job description

Employment Type: Full time Shift: Day Shift Description: Join the MercyOne Family! We are looking to hire a Patient Account Representative! You will Assist be responsible for registration and billing to third party payers for Wheaton Franciscan Healthcare-IA. Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission of Wheaton Franciscan Healthcare. Schedule: Mon-Fri 0730-1600

General Requirements

• Receives claims and ensures clean copy is sent to insurance company. Reviews paper claim and fills in locators for insurance company and updates series when needed. Transfers corrections onto computer system. Sends claim to insurance company (electronically or via mail). Maintains knowledge of current standards with insurance company and assure compliance.
• Follows up on claims on first-time billings and takes action as appropriate. Resolves discrepancies in bill payment by following up with insurance company. Initiates correspondence between insurance company and patient. Determines appropriate action to take (i.e., resubmitting claim, billing patient, billing secondary insurance).
• Resolves billing issues with insurance companies, patients and physicians’ offices. Follows up on correspondence with customers. Initiates communication with other health system departments for clarification. Responds to customer inquiries via phone and takes appropriate action. Communicates results of investigations to customers. Documents all communications and actions in series system completely.
• Registration functions. Creates an account from clinic encounters. Enters charges into computer system.
• Adheres to all safety, infection control and employee health policies and procedures. Attends required safety programs. Appropriately and consistently uses the personal protective equipment required of the job. Knows and can demonstrate departmental emergency procedures for fire, disaster and other emergency situations. Reports and removes unsafe equipment/furniture. Asks for assistance when needed to assure safety for all involved. Maintains a safe working environment and practices safe working habits.

Minimum Qualifications

Basic Skill Set 0-2 Years-Minimum of 6 months medical office or insurance experience High school or Equivalen (GED) Associates Degree: degree in accounting preferred Billing experience preferred Experience with Brightree a plus!

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org.