Patient Accounts Representative, Follow-Up

Virginia Heart; Falls Church (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health plans

401(k)

Paid time off

Employee assistance program

Merit increases

Employee discounts

Appreciation events

Job summary

Virginia Heart in Falls Church, VA seeks a Patient Accounts Representative for Self Pay to follow up on past due balances and arrange payment plans. You will process payments and discuss charity program options with patients and representatives, coordinating with insurance when needed.

The role requires healthcare billing background, proficiency in Excel/Word, EPIC experience preferred, and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Background in CPT and ICD-10 CM coding preferred.
• Minimum 1 year of healthcare billing/claims experience.
• Proficient in Excel and Word.
• EPIC experience preferred.
• Knowledge of third-party payers.
• DME billing and collection experience preferred.
• Excellent time management and communication skills.
• Must reside in the DC Metro Area.

Responsibilities

• Review outstanding accounts in the queue.
• Maintain tickler file and follow up by telephone and correspondence.
• Answer inquiries from patients, insurance carriers, and offices promptly.
• Maintain logs of balances collected.
• Be proficient in using the claims and billing system to its fullest capacity.
• Perform other duties as assigned by Manager or Assistant Manager.

Skills

Time management

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

Healthcare billing

Self-pay follow-up

Education

High School Diploma

Tools

EPIC

Billing software

Job description

Patient Accounts Representative, Follow-Up

Are you looking for new career opportunities, great wages, excellent benefits, and work-life balance? Follow your heart to Virginia Heart!

At Virginia Heart, we are looking for a professional Patient Account Representative - Self Pay who will be responsible for following up with patients regarding past due balances to collect payment for services rendered. This would involve setting up payment plans and processing payments via various methods and systems. May require discussion with patients or their representatives about Virginia Heart's internal charity program and the INOVA charity program. May require reviewing EPIC schedules to check for self-pay patients prior to appointments. Represents Virginia Heart in financial matters related to patients' accounts and all communication with patients, families, and insurance companies.

When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:

• Affordable Medical, Dental and Vision plans
• 401(k) Retirement Plan
• Paid Short-Term Disability
• Employee Assistance Program for Mental and Physical well-being
• Three Weeks of Paid Vacation upon eligibility
• One week of Paid Sick Leave
• Annual Merit-Based increases
• Employee Discount Programs
• Quarterly Employee Appreciation Events to include therapy dogs, raffles, and other fun events.

Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Roles and Responsibilities:

• Responsible for reviewing outstanding accounts in queue.
• Maintains tickler file of accounts, following up by telephone and correspondence on outstanding balances.
• Answers inquiries from patients, insurance carriers, offices in a timely manner.
• Responsible for maintaining logs of balances collected.
• Must be an expert in using the claims and billing system to its fullest capacity.
• Performs other duties as assigned by Manager or Assistant Manager.

Skill Requirements and Qualifications:

• High School Diploma or equivalent required
• CPT and ICD-10 CM coding criteria and guidelines preferred (preferably in cardiology)
• Proficient in Microsoft Excel and Word required
• EPIC experience preferred
• Minimum of 1-year direct experience in healthcare billing and claims management (office, hospital, or physician practice) required
• DME billing and collection experience is preferred
• Knowledge of third-party payers required
• Must possess excellent time management abilities and excellent verbal and written communication skills
• Applicants must currently reside within the DC Metro Area to be considered for this position. Applications from candidates outside the designated metropolitan area will not be considered.