Patient Access Representative

Saint Luke's Health System; Lincoln (NE); On-site; USD 33,000 - 39,000; Full time

Job summary

Saint Luke's Health System in Lincoln, Nebraska is seeking a Medical Office Assistant to perform a variety of front-desk duties in a busy medical practice. The role includes greeting patients, registering them, scheduling appointments, collecting copays, and verifying insurance using Epic.

The position requires typing and data entry, attention to patient confidentiality, and the ability to provide backup across multiple locations as needed.

Qualifications

• Customer-facing experience in a medical setting is preferred.
• Ability to answer phones, greet patients, and relay messages clearly.
• Familiarity with scheduling and collecting patient payments.

Responsibilities

• Answer telephone calls and communicate messages via email or Epic.
• Greet patients, register them, and schedule appointments.
• Collect patient copayments and verify insurance information.
• Scan or upload patient data to the electronic chart and maintain confidentiality.

Skills

Patient relations

Phone etiquette

Scheduling

Epic EHR

Tools

Epic EHR

Job description

Job Description

Performs a variety of functions in the medical office involving general duties including but not limited to answering the telephone communicating messages through email or Epic greeting registering and scheduling patient appointments collecting patient copayments making appointment reminder calls verifying insurance and other patient data is accurate scanning and or uploading patient information to patients electronic chart.

Able to provide backup for other positions and functions in the medical office including medical records scheduling insurance verification patient referrals etc. and the ability to float between multiple locations as assigned.

Will work to ensure patient confidentiality in all instances while maintaining a pleasant and professional appearance and conduct.

Job Requirements

Applicable Experience: Less than 1 year

Job Details

Full Time Day (United States of America) Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes