Patient Accounts Rep

Virtua Health; Mount Laurel Township (NJ); On-site; USD 27,000 - 40,000; Full time

Job summary

Virtua Health in Mount Laurel, NJ, is seeking a billing specialist responsible for accurate and timely billing and account collections. The role involves obtaining billing documentation, posting charges, and preparing reports to ensure timely payments.

The ideal candidate has 1–3 years in billing or related hospital billing, fast data entry, and proficiency with Microsoft Office. Epic systems experience is highly preferred, and a HS diploma is required.

Qualifications

• 1-3 years in billing, collections, registration, or related hospital/office environment.
• Epic System experience highly preferred.
• Must have fast, accurate data entry skills.
• Good organizational skills and attention to detail.
• Able to work in a fast-paced environment with excellent customer service and interpersonal skills.
• PC literate with Microsoft Office applications (Word, Excel, Access)

Responsibilities

• Identifies items to be billed by procedure and services performed.
• Obtains necessary documentation for billing and obtains pre-certifications.
• Enters all charges and submits bills in accordance with Patient Accounting policy.
• Posts payments, performs daily reconciliations, produces daily census, and performs month end close.
• Maintains data in billing management system, updating current and adding new demographic information, ensuring documentation is accurate and complete.
• Analyzes, identifies and trends billing issues to proactively reduce denials and variances.
• Works system generated reports such as residual balance, credits, no-pay.
• Reports and resolves variances and inefficiencies, escalating accounts as necessary to resolve billing issues.
• Interacts with various department staff and assists customer service inquiries internally and externally: liaison with Patient Accounting and Physician billing services, employers and insurance carriers to ensure accurate and timely billing process.
• Maintains open communication with management regarding billing and coding issues including documentation, denials/appeals, etc.
• Follows up on assigned insurances on a monthly basis and maintains records of declined claims requiring appeals.

Skills

Data entry

Organizational skills

Customer service

Interpersonal skills

Microsoft Office

Education

High School

Tools

Epic System

Billing system

Job description

Summary

Responsible for accurate and timely billing and account collections.

Summary

Responsible for accurate and timely billing and account collections.

Obtains required billing information / documentation (pre-certifications, codes, insurance information) and enters into database.

Identifies and resolves denied claims, escalating accounts as necessary to ensure timely payment of claims.

Assists customers with billing questions.

Prepares and maintains billing and related reports.

Position Responsibilities

• Identifies items to be billed by procedure and services performed.
• Obtains necessary documentation for billing and obtains pre-certifications.
• Enters all charges and submits bills in accordance with Patient Accounting policy.
• Posts payments, performs daily reconciliations, produces daily census, and performs month end close.
• Maintains data in billing management system, i.e. updating current and adding new demographic information, and ensures that documentation entered is accurate and complete.
• Analyzes, identifies and trends billing issues to proactively reduce denials and variances.
• Works system generated reports such as residual balance, credits, no-pay.
• Reports and resolves variances and inefficiencies, escalating accounts as necessary to resolve billing issues.
• Interacts / communicates effectively with various department staff and assists customer service inquires both internally and externally: liaison with Patient Accounting and Physician billing services, employers and insurance carries to ensure accurate and timely billing process.
• Maintains open communication with management regarding billing and coding issues including documentation, denials/appeals, etc.
• Follows up on assigned insurances on a monthly basis and maintains records of declined claims requiring appeals.

Position Qualifications Required / Experience Required

1-3 years experience in billing, collections, registration, or related hospital / office environment.

One Year Of Epic System Experience Highly Preferred

Must have fast, accurate data entry skills.

Good organizational skills and attention to details.

Must be able to work in a fast paced environment with excellent customer service and interpersonal skills.

PC literate with a working knowledge of Microsoft Office applications (Word, Excel, Access)

Required Education

High School diploma or equivalent.

Salary:

$19.54 - $29.20 Hourly

Benefits:

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.