Patient Accounts Rep

Virtua; Mount Laurel Township (NJ); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and sick leave

403(b) retirement plan eligibility and

Job summary

Virtua Health in Mount Laurel, NJ is seeking a detail‑oriented billing specialist responsible for accurate and timely billing and account collections. The role requires obtaining billing information, entering data, and ensuring claims are processed with minimal denials.

You will reconcile payments, generate reports, and collaborate with multiple departments to resolve billing questions. Epic system experience and strong MS Office skills are preferred.

Qualifications

• 1-3 years experience in billing, collections, registration, or related hospital/office environment.
• Epic system experience highly preferred.
• Fast, accurate data entry skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with excellent customer service.

Responsibilities

• Identify items to be billed by procedure and services performed.
• Obtain documentation for billing and pre-certifications.
• Enter charges and submit bills in accordance with Patient Accounting policy.
• Posts payments, performs daily reconciliations, produces daily census, and performs month end close.
• Maintains data in billing management system and ensures documentation is accurate and complete.
• Interacts with departments and assists customers with billing inquiries.

Skills

Billing experience

Data entry accuracy

Customer service

Education

High School diploma or equivalent

Tools

Epic system

Microsoft Office

Job description

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 otherlocations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location

PACCT - 2000 Crawford Place

Remote Type

On-Site

Employment Type

Employee

Employment Classification

Regular

Time Type

Full time

Work Shift

1st Shift (United States of America)

Total Weekly Hours

40

Summary

Responsible for accurate and timely billing and account collections.

Obtains required billing information / documentation (pre-certifications, codes, insurance information) and enters into database.

Identifies and resolves denied claims, escalating accounts as necessary to ensure timely payment of claims.

Assists customers with billing questions.

Prepares and maintains billing and related reports.

Position Responsibilities

• Identifies items to be billed by procedure and services performed.
• Obtains necessary documentation for billing and obtains pre-certifications.
• Enters all charges and submits bills in accordance with Patient Accounting policy.
• Posts payments, performs daily reconciliations, produces daily census, and performs month end close.
• Maintains data in billing management system, i.e. updating current and adding new demographic information, and ensures that documentation entered is accurate and complete.
• Analyzes, identifies and trends billing issues to proactively reduce denials and variances.
• Works system generated reports such as residual balance, credits, no-pay.
• Reports and resolves variances and inefficiencies, escalating accounts as necessary to resolve billing issues.
• Interacts / communicates effectively with various department staff and assists customer service inquires both internally and externally: liaison with Patient Accounting and Physician billing services, employers and insurance carries to ensure accurate and timely billing process.
• Maintains open communication with management regarding billing and coding issues including documentation, denials/appeals, etc.
• Follows up on assigned insurances on a monthly basis and maintains records of declined claims requiring appeals.

Position Qualifications Required / Experience Required

• 1-3 years experience in billing, collections, registration, or related hospital / office environment.
• One year of Epic system experience highly preferred
• Must have fast, accurate data entry skills.
• Good organizational skills and attention to details.
• Must be able to work in a fast paced environment with excellent customer service and interpersonal skills.
• PC literate with a working knowledge of Microsoft Office applications (Word, Excel, Access)

Required Education

• High School diploma or equivalent.

Hourly Rate

Hourly Rate: $19.54 - $29.20The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.

Benefits

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.