Patient Accounts & Financial Assistance Specialist

St. Joseph's/Candler; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Joseph's/Candler is seeking a Patient Accounts/support specialist to handle inquiries by phone, email, or in person.

The role focuses on resolving patient account issues, managing correspondence, and providing accurate billing information in a fast-paced hospital setting. Ideal candidates will have 1–2 years of clerical experience, 2–3 years in hospital patient accounts, and familiarity with financial assistance programs.

Qualifications

• Minimum clerical experience; 1–2 years required.
• 2–3 years Hospital Patient Accounts preferred.
• Experience in a medical setting with a diverse population desired.
• Prior customer service experience preferred.

Responsibilities

• Resolves patient account problems within established timeframes.
• Provides feedback to callers and documents actions taken.
• Maintains knowledge of Health System services to provide current information.
• Ensures proper authorization to release PHI and provides itemized bills within timeframes.
• Mails Financial Assistance applications and assists with completion.

Skills

Customer service

Adaptability

Initiative

Communication

Education

High School Diploma of Business - Preferred

Tools

Passport

Price Estimator

IPayX

Paynav

Job description

St. Joseph's/Candler is seeking a Patient Accounts/support specialist to handle inquiries by phone, email, or in person.

The role focuses on resolving patient account issues, managing correspondence, and providing accurate billing information in a fast-paced hospital setting. Ideal candidates will have 1–2 years of clerical experience, 2–3 years in hospital patient accounts, and familiarity with financial assistance programs.