Patient Accounts & Collections Specialist

Pppswcareers; San Diego (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Planned Parenthood of the Pacific Southwest is seeking a detail-oriented Collection Associate to support our Billing & Collections team in San Diego. You will help ensure timely and accurate processing of patient accounts, combining administrative precision with confidential handling of information.

The role emphasizes data entry in Excel and Outlook, payment posting, mail processing, and coordination of refunds.

Qualifications

• High school diploma or equivalent required.
• Administrative, clerical, billing, or healthcare office experience preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to work independently while contributing to a team.

Responsibilities

• Process and post payments accurately to patient accounts.
• Assist with lockbox processing and reconciliation activities.
• Prepare and respond to billing and collections correspondence.
• Coordinate and process patient refund requests.
• Manage incoming and outgoing department mail.
• Maintain accurate records and documentation related to patient accounts.
• Support billing and collections staff with administrative and clerical tasks.
• Assist with special projects and other departmental duties as assigned.
• Ensure compliance with organizational policies and patient confidentiality requirements.

Skills

Attention to detail

Organizational skills

MS Excel

Outlook

Communication skills

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Job description

Planned Parenthood of the Pacific Southwest is seeking a detail-oriented Collection Associate to support our Billing & Collections team in San Diego. You will help ensure timely and accurate processing of patient accounts, combining administrative precision with confidential handling of information.

The role emphasizes data entry in Excel and Outlook, payment posting, mail processing, and coordination of refunds.