Collections Associate

Planned-Parenthood; San Diego (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Planned Parenthood of the Pacific Southwest is seeking a detail-oriented Collections Associate to support our Billing & Collections Department. You will ensure timely processing of patient accounts with administrative and clerical duties in a collaborative healthcare setting.

The role emphasizes accuracy, organization, and effective communication as you work with the team to manage payments, notices, refunds, and correspondence while maintaining patient confidentiality and policy compliance.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, clerical, billing, collections, or healthcare office experience preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to work independently while contributing to a team-oriented environment.

Responsibilities

• Process and post payments accurately to patient accounts.
• Assist with lockbox processing and reconciliation activities.
• Prepare and respond to billing and collections correspondence.
• Coordinate and process patient refund requests.
• Manage incoming and outgoing department mail.
• Maintain accurate records and documentation related to patient accounts.
• Support billing and collections staff with administrative and clerical tasks.
• Assist with special projects and other departmental duties as assigned.
• Ensure compliance with organizational policies and patient confidentiality requirements.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest" for more information about our organization: https://bit.ly/WeArePPPSW.

Care. No Matter What.

We are seeking a detail-oriented Collections Associate to support our Billing & Collections Department. In this role, you will help ensure the timely and accurate processing of patient accounts by providing essential administrative and clerical support. This is an excellent opportunity for someone who is organized, customer-service focused, and enjoys working in a collaborative healthcare environment.

In this role, you'll get to:

• Process and post payments accurately to patient accounts.
• Assist with lockbox processing and reconciliation activities.
• Prepare and respond to billing and collections correspondence.
• Coordinate and process patient refund requests.
• Manage incoming and outgoing department mail.
• Maintain accurate records and documentation related to patient accounts.
• Support billing and collections staff with administrative and clerical tasks.
• Assist with special projects and other departmental duties as assigned.
• Ensure compliance with organizational policies and patient confidentiality requirements.

What we're looking for:

• High school diploma or equivalent required.
• Previous administrative, clerical, billing, collections, or healthcare office experience preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to work independently while contributing to a team-oriented environment.

$23 - $24.15 an hour

At Planned Parenthood of the Pacific Southwest (PPPSW) the philosophy behind our compensation efforts is to foster workplace equity by aligning pay and benefit structures with our Agency’s mission and values. These efforts are continuously evaluated as we work toward living out our social justice values as an employer. PPPSW recognizes that decisions about pay and benefits have significant impact on staff, and we work diligently to ensure all positions are compensated competitively as compared to other similar positions in the community. The Affiliate establishes compensation supported by a position description that identifies competencies, duties, responsibilities and qualifications. In alignment with the Agency culture, PPPSW will strive to communicate openly and transparently about the goals of the Agency and the design of the compensation policies. The Agency will ensure the compensation program is administered in a manner that is consistent with Agency’s value of pay equity.

We are the power of Planned Parenthood.

We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.

We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.

100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.

We are a team you can have fun with and apowerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights.

For those who feel that purpose is critical to their work, this is a gift.

In This Together.

Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.