Patient Accounts & Care Coordination Specialist

Advanced Health Care; Mayfield Heights (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Advanced Health Care in Mayfield Heights, OH is seeking a SNF Patient Account Coordinator to connect quality patient care with the financial follow-through that keeps our facility strong. You will be a trusted partner to patients, families, and the Administrator—bringing organization, energy, and compassion to every interaction.

In this full-time, weekday role, you will manage admissions intake in our EHR, verify eligibility, collect co-pays, and maintain accurate billing records, ensuring

Qualifications

• Experience in healthcare preferred.
• Proficiency with Microsoft Office Suite.
• Strong mathematical, verbal, written, and problem-solving skills.

Responsibilities

• Read, research, and route correspondence to the right people.
• Confirm eligibility and benefits by phone and through online portals for various plans and Medicare.
• Welcome new patients with accurate, timely admissions intake in our EHR system.
• Track, manage, and collect patient co-pays and responsibility amounts on time.
• Enter charges and prepare required documents by deadlines.
• Turn information into action by collecting, organizing, and analyzing details.
• Be the friendly, professional voice of the facility while managing the multi-line phone system.
• Complete weekly bank deposits accurately and on time.
• Provide engaging facility tours to prospective patients and families.
• Greet and assist everyone with warmth and professionalism.
• Build strong partnerships with coworkers and contribute to a collaborative team environment.
• Bring the AHC culture to life by being Friendly, Positive, and Focused on Excellence.
• Step up to support the team with other duties as assigned.

Skills

Microsoft Office

Communication

Analytical thinking

Multitasking

Tools

EHR Software

Job description

Advanced Health Care in Mayfield Heights, OH is seeking a SNF Patient Account Coordinator to connect quality patient care with the financial follow-through that keeps our facility strong. You will be a trusted partner to patients, families, and the Administrator—bringing organization, energy, and compassion to every interaction.

In this full-time, weekday role, you will manage admissions intake in our EHR, verify eligibility, collect co-pays, and maintain accurate billing records, ensuring