Patient Accounts Analyst I — Hybrid

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 26,000 - 33,000; Full time

Job summary

Arkansas Children’s Hospital is seeking a Patient Financial Services Specialist to analyze guarantor accounts and secure timely payments. The role emphasizes accurate communication, understanding of insurance payment principles, and adherence to hospital policies.

The position requires a high school diploma or GED (Bachelor's degree recommended) and offers a hybrid work arrangement with onsite training. Strong interpersonal and problem-solving skills are essential.

Qualifications

• Strong communication and interpersonal abilities required for customer-facing interactions.
• Knowledge of debt collection principles and applicable laws.
• Ability to manage multiple guarantor accounts with accurate follow-up.
• Familiarity with Medicaid, ARKids, and other payer programs is a plus.

Responsibilities

• Collects money from guarantors for amounts they are responsible for paying.
• Complies with laws and hospital policies on personal collections.
• Analyzes guarantor balances and assigns to the appropriate payer source.
• Requests information to determine eligibility for Medicaid or other programs.
• Provides prompt, courteous responses to questions about patient accounts.
• Proposes payment plans or discounts to maximize collections.
• Maintains organized records and follows up on promised payments.

Skills

Communication skills

Interpersonal skills

Follow-up discipline

Problem-solving

Bilingual preferred

Education

High school diploma or GED

Bachelor's degree (recommended)

Job description

Arkansas Children’s Hospital is seeking a Patient Financial Services Specialist to analyze guarantor accounts and secure timely payments. The role emphasizes accurate communication, understanding of insurance payment principles, and adherence to hospital policies.

The position requires a high school diploma or GED (Bachelor's degree recommended) and offers a hybrid work arrangement with onsite training. Strong interpersonal and problem-solving skills are essential.