Account Analyst I (Cust Svc\\Self-pay Collector)

Arkansas Children's; Little Rock (AR); Hybrid; USD 55,302,000 - 69,056,000; Full time

Job summary

Arkansas Children's is seeking a Patient Financial Services Specialist to analyze accounts and pursue appropriate payments from guarantors. You will communicate clearly by phone and written correspondence, offer Medicaid and payment options, and adhere to hospital policies and consumer protection laws.

Bilingual preferred to support families in the Little Rock area. The role is full-time, primarily hybrid with onsite training, and requires strong organizational and follow-up skills to manage

Qualifications

• Analyzes guarantor accounts to ensure proper billing.
• Explains Medicaid and payment options to families.
• Works within hospital debt collection policies and procedures.
• Provides prompt, courteous responses to inquiries from patients and guarantors.
• Encourages self-pay payments and offers payment plans when appropriate.

Responsibilities

• Collects money from guarantors for amounts they are personally responsible for paying.
• Acts in compliance with applicable collection laws and hospital policies.
• Analyzes guarantor balances to ensure proper assignment and uses insurance knowledge to prorate amounts.
• Asks key questions to identify other payer sources or programs (Medicaid, ARKids, etc.).
• Seeks full payment using professional collection skills and communicates complex information clearly.
• Suggests payment plans or prompt pay discounts to maximize collections without harming families.
• Maximizes self-pay collections and expedites payments while showing care for guarantor and child.
• Uses strong organizational and prioritization skills to manage high volumes of accounts and follow-up.
• Provides prompt, accurate, and courteous responses to customer questions about their accounts.
• Communicates by telephone, written, and face-to-face to respond to inquiries.
• Utilizes broad medical reimbursement knowledge to resolve needs.
• Uses problem-solving and interpersonal skills to resolve issues.
• Encourages payment of self-pay debt when appropriate.
• Performs other duties as assigned.

Skills

Communication

Interpersonal skills

Problem-solving

Follow-up

Organization

Education

High school diploma or GED

Bachelor's degree (related field)

Job description

Work Shift

Please see job description for details.

Time Type

Full time

Department

CC017090 Patient Financial Services

Summary

Monday to Friday, 8:00 a.m. to 4:30 p.m. — Hybrid, training will be fully onsite — Bilingual preferred

Salary

Most new hires start between $19.30-$24.10 per hour, depending on experience and qualifications.

Additional Information

Analyzes accounts to assure AC has appropriately sought payment from third‑party payers available to the guarantor. Collects Self Pay portion of balances for billed patient medical services. Contacts guarantors to aid in timely and appropriate resolution of their debt. Works within applicable collection laws and hospital policies relative to debt collection. Advises guarantors of assistance and provide help in applying for Medicaid, prompt pay discounts, payment plans, etc. Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC System. Uses broad and specific medical reimbursement knowledge to properly resolve customer needs. Strong communication, interpersonal, follow‑up, and problem‑solving skills are essential to the job. Encourages payment of self pay debt obligation when appropriate.

Monday to Friday, 8:00 a.m. to 4:30 p.m. — Hybrid, training will be fully onsite — Bilingual preferred

Required Education

High school diploma or GED or equivalent

Recommended Education

Bachelor's degree in a related field of study.

Required Work Experience

High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.

Description

1. Collects money from guarantors for amounts they are personally responsible for paying.
2. Acts in compliance with applicable collection laws and hospital policies/procedures related to personal collections (which requires knowledge of those policies/procedures and laws).
3. Analyzes guarantor account balances to assure that balance has appropriately been assigned to the guarantor. Utilizes knowledge of insurance payment principles to identify amounts that need prorated back to insurance responsibility.
4. Processes information in account history and asks key questions to ascertain whether guarantor has other payer sources, is likely to qualify for other payer programs (e.g., Medicaid, ARKids, Liability insurance, etc.), or might qualify for Financial Assistance programs.
5. Seeks full payment of guarantor responsibility, using professional collection skills (including skip tracing ability). Communicates complex medical/reimbursement information to customers who frequently have little or no technical knowledge, so that customer can understand why they owe us money.
6. Uses good judgment in determining those cases where guarantor cannot make full, lump sum payment, and suggests payment plans or prompt pay discounts that maximize collections without harm to family.
7. Maximizes self pay collections and expedites payment while showing respect and compassion for guarantor and child.
8. Uses exceptional organizational/prioritization skills to effectively work high volume of guarantor accounts. Uses exceptional follow‑up skills to assure payment promises are kept.
9. Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC.
10. Communicates by telephone, in writing, and face‑to‑face to respond to customer inquiries.
11. Utilize broad and specific medical reimbursement knowledge to properly resolve customer needs.
12. Utilize problem‑solving, follow‑up and interpersonal skills to resolve customer needs.
13. Encourage payment of self pay debt obligation when appropriate to situation.
14. Performs other duties as assigned.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336‑bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally‑recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager

“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

“We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

“Care, love, and hope for children!” Kathy – Administrative Assistant

“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.