Account Analyst I (Cust Svc\\Self-pay Collector)

Arkansas Children’s Hospital; Little Rock (AR); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Arkansas Children’s Hospital in Little Rock is seeking a Patient Financial Services professional to analyze accounts and secure payments from guarantors. The role is Monday–Friday, 8:00 a.m. to 4:30 p.m., with hybrid work and training fully onsite; bilingual preferred.

You will help patients apply for Medicaid or financial assistance, contact guarantors, and explain insurance and reimbursement details with clarity. Training starts onsite and may lead to a longer-term hybrid schedule.

Qualifications

• High school diploma or GED or equivalent.
• Bachelor's degree in a related field of study is recommended.
• 2 years of experience in lieu of a diploma/GED is acceptable.

Responsibilities

• Analyzes accounts to assure appropriate payment from third-party payers.
• Collects Self Pay portion of balances.
• Contacts guarantors to aid in timely resolution of debt.
• Complies with debt collection laws and hospital policies.
• Provides prompt, accurate responses to customer questions about patient accounts.
• Explains medical reimbursement information to customers.

Skills

Strong communication

Interpersonal skills

Problem-solving

Follow-up skills

Education

High school diploma or GED or equivalent

Bachelor's degree in a related field of study

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift

Please see job description for details.

Time Type

Full time

Department

CC017090

Patient Financial Services Summary

Monday to Friday, 8:00 a.m. to 4:30 p.m. — Hybrid, training will be fully onsite — Bilingual preferred

Salary

Most new hires start between $19.30-$24.10 per hour, depending on experience and qualifications.

Additional Information

• Analyzes accounts to assure AC has appropriately sought payment from third-party payers available to the guarantor.
• Collects Self Pay portion of balances for billed patient medical services.
• Contacts guarantors to aid in timely and appropriate resolution of their debt.
• Works within applicable collection laws and hospital policies relative to debt collection.
• Advises guarantors of assistance and provide help in applying for Medicaid, prompt pay discounts, payment plans, etc.
• Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC System.
• Uses broad and specific medical reimbursement knowledge to properly resolve customer needs.
• Strong communication, interpersonal, follow-up, and problem-solving skills are essential to the job.
• Encourages payment of self pay debt obligation when appropriate.
• Collects money from guarantors for amounts they are personally responsible for paying.
• Acts in compliance with applicable collection laws and hospital policies/procedures related to personal collections (which requires knowledge of those policies/procedures and laws).
• Analyzes guarantor account balances to assure that balance has appropriately been assigned to the guarantor. Utilizes knowledge of insurance payment principles to identify amounts that need prorated back to insurance responsibility.
• Processes information in account history and asks key questions to ascertain whether guarantor has other payer sources, is likely to qualify for other payer programs (e.g., Medicaid, ARKids, Liability insurance, etc.), or might qualify for Financial Assistance programs.
• Seeks full payment of guarantor responsibility, using professional collection skills (including skip tracing ability). Communicates complex medical/reimbursement information to customers who frequently have little or no technical knowledge, so that customer can understand why they owe us money.
• Uses good judgment in determining those cases where guarantor cannot make full, lump sum payment, and suggests payment plans or prompt pay discounts that maximize collections without harm to family.
• Maximizes self pay collections and expedites payment while showing respect and compassion for guarantor and child.
• Uses exceptional organizational/prioritization skills to effectively work high volume of guarantor accounts. Uses exceptional follow-up skills to assure payment promises are kept.
• Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC.
• Communicates by telephone, in writing, and face-to-face to respond to customer inquiries.
• Utilize broad and specific medical reimbursement knowledge to properly resolve customer needs.
• Utilize problem-solving, follow-up and interpersonal skills to resolve customer needs.
• Encourage payment of self pay debt obligation when appropriate to situation.
• Performs other duties as assigned.

Required Education

High school diploma or GED or equivalent

Recommended Education

Bachelor's degree in a related field of study.

Required Work Experience

High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.

Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes.

And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager

“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

“We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

“Care, love, and hope for children!” Kathy – Administrative Assistant

“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant