Account Analyst I (Cust SvcSelf-pay Collector)

Arkansas Children’s Hospital; Little Rock (AR); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Arkansas Children’s Hospital is seeking a Patient Financial Services Specialist to analyze guarantor accounts and secure timely payments. The role emphasizes accurate communication, understanding of insurance payment principles, and adherence to hospital policies.

The position requires a high school diploma or GED (Bachelor's degree recommended) and offers a hybrid work arrangement with onsite training. Strong interpersonal and problem-solving skills are essential.

Qualifications

• Strong communication and interpersonal abilities required for customer-facing interactions.
• Knowledge of debt collection principles and applicable laws.
• Ability to manage multiple guarantor accounts with accurate follow-up.
• Familiarity with Medicaid, ARKids, and other payer programs is a plus.

Responsibilities

• Collects money from guarantors for amounts they are responsible for paying.
• Complies with laws and hospital policies on personal collections.
• Analyzes guarantor balances and assigns to the appropriate payer source.
• Requests information to determine eligibility for Medicaid or other programs.
• Provides prompt, courteous responses to questions about patient accounts.
• Proposes payment plans or discounts to maximize collections.
• Maintains organized records and follows up on promised payments.

Skills

Communication skills

Interpersonal skills

Follow-up discipline

Problem-solving

Bilingual preferred

Education

High school diploma or GED

Bachelor's degree (recommended)

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the \"Find Jobs\" report.Work Shift:Please see job description for details.Time Type:Full timeDepartment:CC017090 Patient Financial ServicesSummary:Monday to Friday, 8:00 a.m. to 4:30 p.m. — Hybrid, training will be fully onsite — Bilingual preferredSalary:Most new hires start between $19.30-$24.10 per hour, depending on experience and qualifications.Additional Information:Analyzes accounts to assure AC has appropriately sought payment from third-party payers available to the guarantor. Collects Self Pay portion of balances for billed patient medical services. Contacts guarantors to aid in timely and appropriate resolution of their debt. Works within applicable collection laws and hospital policies relative to debt collection. Advises guarantors of assistance and provide help in applying for Medicaid, prompt pay discounts, payment plans, etc. Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC System. Uses broad and specific medical reimbursement knowledge to properly resolve customer needs. Strong communication, interpersonal, follow-up, and problem-solving skills are essential to the job. Encourages payment of self pay debt obligation when appropriate.Monday to Friday, 8:00 a.m. to 4:30 p.m. — Hybrid, training will be fully onsite — Bilingual preferredRequired Education:High school diploma or GED or equivalentRecommended Education:Bachelor's degree in a related field of study.Required Work Experience:High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.Recommended Work Experience:Required Certifications:Recommended Certifications:Description1. Collects money from guarantors for amounts they are personally responsible for paying.2. Acts in compliance with applicable collection laws and hospital policies/procedures related to personal collections (which requires knowledge of those policies/procedures and laws).3. Analyzes guarantor account balances to assure that balance has appropriately been assigned to the guarantor. Utilizes knowledge of insurance payment principles to identify amounts that need prorated back to insurance responsibility.4. Processes information in account history and asks key questions to ascertain whether guarantor has other payer sources, is likely to qualify for other payer programs (e.g., Medicaid, ARKids, Liability insurance, etc.), or might qualify for Financial Assistance programs.5. Seeks full payment of guarantor responsibility, using professional collection skills (including skip tracing ability). Communicates complex medical/reimbursement information to customers who frequently have little or no technical knowledge, so that customer can understand why they owe us money.6. Uses good judgment in determining those cases where guarantor cannot make full, lump sum payment, and suggests payment plans or prompt pay discounts that maximize collections without harm to family.7. Maximizes self pay collections and expedites payment while showing respect and compassion for guarantor and child.8. Uses exceptional organizational/prioritization skills to effectively work high volume of guarantor accounts. Uses exceptional follow-up skills to assure payment promises are kept.9. Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at AC.10. Communicates by telephone, in writing, and face-to-face to respond to customer inquiries.11. Utilize broad and specific medical reimbursement knowledge to properly resolve customer needs.12. Utilize problem-solving, follow-up and interpersonal skills to resolve customer needs.13. Encourage payment of self pay debt obligation when appropriate to situation.14. Performs other duties as assigned.