Patient Accounting Coordinator 1

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Accounting Coordinator to manage patient billing and collections in compliance with policies and procedures. The role may involve payment posting, cash reconciliation, refund processing, insurance follow-up, and customer service in a call center setting.

Qualifications include a high school diploma or GED, strong PC skills, and excellent verbal and written communication.

Qualifications

• High School Diploma or GED required.
• Proven interpersonal, verbal and written communication skills.
• Experience in a contact center or healthcare environment preferred.

Responsibilities

• Handle patient billing and collection processing following departmental policies.
• Assist with payment posting, cash reconciliation, and refund/credit processing as needed.
• Support insurance follow-up and customer service in a call center setting.

Skills

PC Knowledge

Interpersonal skills

Verbal communication

Education

High School Diploma or GED

Job description

Scope of Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year of experience in a contact center or similar experience in a healthcare environment. Ability to work more than 1 service line, 2 or more revenue cycle functions, or more than 1 site. Achieves or higher rating on annual performance evaluation—no corrective action in the past 12 months. Performance meets departmental standards for quality assurance, teamwork, customer service, and productivity.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.