Patient Accounting Coordinator 1 (Call Center)

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Accounting Coordinator to manage patient billing and collection processing in adherence with department policies. Responsibilities include payment posting, cash reconciliation, refunds, insurance follow up, and call center customer service.

Experience in a health care setting and strong communication skills are required. This role may involve supporting multiple revenue cycle functions across sites and advancing patient

Qualifications

• High School Diploma or GED is required.
• PC knowledge and strong interpersonal, verbal and written communication.
• Minimum 1 year in a contact center or healthcare environment.

Responsibilities

• Payment posting and cash reconciliation.
• Refund/credit processing and insurance follow-up.
• Customer service in a call center setting.
• Self-pay collections and claim submission.
• Handle multiple revenue cycle functions across sites.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

Epic

Windows

Excel

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year experience in a contact center or similar experience in a healthcare environment. Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site.

Preferred:

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Demonstrated interpersonal, verbal and written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalat[e] to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work. Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy. Critical thinking/problem solving skills. Manages tasks, routes appropriately without involvement of supervisor. Ability to multi-task and independently prioritize tasks. Experience and knowledge working in an electronic medical record system, with Epic experience preferred.

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Patient Accounting

CAREER BAND: Individual Contributor - Technical

CAREER LEVEL: 1

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Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.