Patient Accounting Coordinator 1 (Call Center)

Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Accounting Coordinator to manage patient billing and collection processing in line with department policies. Responsibilities include payment posting, cash reconciliation, refunds, insurance follow-up, and call center customer service.

Knowledge of Windows and Excel, plus familiarity with Epic EMR, is preferred. Requires High School Diploma or GED and at least 1 year in a healthcare contact center, with ability to multitask

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of experience in a healthcare contact center or similar.
• Ability to work across multiple revenue cycle functions or more than one site.

Responsibilities

• Handle patient billing and collection processing in line with policy.
• Perform payment posting and cash reconciliation.
• Process refunds/credits and follow up on insurance matters.
• Provide customer service in a call center setting and handle self-pay collections.
• Submit claims efficiently and accurately.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Ability to multi-task

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Windows

Excel

Epic EMR

Intranet navigation

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year experience in a contact center or similar experience in a healthcare environment. Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site.

Preferred:

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Demonstrated interpersonal, verbal and written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as upscale to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work. Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy. Critical thinking/problem solving skills. Manages tasks, routes appropriately without involvement of supervisor. Ability to multi-task and independently prioritize tasks. Experience and knowledge working in an electronic medical record system, with Epic experience preferred.

FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle - Patient Accounting
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: 1

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Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.