Patient Account Representative (Onboarding 12/2/26)

PROFESSIONAL FINANCE CO INC; Greeley (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Monthly KPI bonuses

Mentorship & training

Job summary

Professional Finance Company, Inc. in Greeley, CO is hiring a Patient Account Representative (PAR) to help patients resolve medical accounts. This customer-focused role involves answering questions, guiding payment options, and maintaining accurate records.

You will take calls, explain balances, negotiate payment arrangements, and collaborate with teammates to resolve issues. The position is full-time, day shift, in-office, with a base hourly wage and performance incentives.

Qualifications

• High School Diploma or GED required.
• Prior medical office or healthcare experience is a plus.
• Training is provided—bring your motivation and willingness to learn!

Responsibilities

• Take inbound and outbound calls to assist patients with account questions.
• Explain balances, payment options, and financial responsibilities clearly and professionally.
• Negotiate payment arrangements and process payments accurately.
• Update patient information and maintain accurate account records.
• Collaborate with team members and other departments to resolve account issues.
• Meet performance goals while providing excellent customer service.

Skills

Customer service

Communication

Multitasking

Organization

Computer skills

Team-oriented

Education

High School diploma or GED

Job description

Job Details: Job Location: Professional Finance Company, Inc. - Greeley, CO 80634, Position Type: Full Time, Education Level: High School, Salary Range: $16.00 - $18.00 Hourly, Job Shift: Day, Job Category: Entry Level, Note: the wage listed is a base rate. Our bonus structure (based on performance metrics) offers the opportunity to earn up to an additional $900/month (additions $11.25/hour) on top of your normal hourly rate.

Patient Account Representative (PAR)

About the Role

As a Patient Account Representative (PAR), you’ll play a key role in helping patients resolve their medical accounts. This is a customer-focused position where you’ll provide support, answer questions, and guide patients through their payment options with professionalism and care. If you enjoy problem-solving, communicating with people, and working in a supportive team environment, this is a great opportunity for you!

What You’ll Do

• Take inbound and outbound calls to assist patients with account questions.
• Explain balances, payment options, and financial responsibilities clearly and professionally.
• Negotiate payment arrangements and process payments accurately.
• Update patient information and maintain accurate account records.
• Collaborate with team members and other departments to resolve account issues.
• Meet performance goals while providing excellent customer service.

What We’re Looking For

• Strong customer service and communication skills.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Comfortable using computer systems and phone platforms.
• Professional, positive, and team-oriented attitude.
• Ability to work in-person in our Greeley, Colorado office.
• Ability to consistently work a full 40-hour week, Monday-Friday.

Qualifications

• High School Diploma or GED required.
• Prior medical office or healthcare experience is a plus (but not required).
• Training is provided—bring your motivation and willingness to learn!

Why Join Us?

• Competitive hourly pay with opportunities for growth.
• Monthly incentives and KPI bonuses for top performers.
• Supportive team environment with mentorship and training opportunities.
• Make a meaningful difference by helping patients navigate financial challenges.

Compensation

Starting $16/hour and ranging up to $21/hour (Job typically starts at $16) Monthly incentives based on Key Performance Indicators’