Patient Account Representative

Sarah Bush Lincoln; Charleston (SC); On-site; USD 23,000 - 36,000; Full time

Job summary

Sarah Bush Lincoln seeks a Patient Account Representative to support patients and families with bill and insurance questions, reconciliations, and deposits. This role is part of the Patient Financial Services department and involves handling inquiries, deposits, and coordination with insurers and clinics.

The successful candidate will manage cash handling, postage, and daily deposits, ensuring accuracy and timely communication with patients and providers.

Qualifications

• High School diploma required.

Responsibilities

• Answers telephone/mail inquiries dealing with patient’s insurance carriers.
• Assist in other areas as requested.
• Assists patient, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity.
• Assists patients with problems and complaints, reconciling and resolving patient account discrepancies.
• Facilitates various hospital bank satchels for daily courier service.
• Handles any patient requests in a timely manner, including but not limited to patient demographic updates, re-bills insurance companies and working with clinic/hospital personnel on charge entry functions.
• Logs, retrieves, and releases patient valuables and vending machine refunds.
• Mails summary billings and letters to patient accounts, Monitors and distributes all faxes and copies.
• Opens and distributes all mail.
• Prepares; verifies; batches; and balances receipts; makes remote deposit to appropriate bank account and/or physical deposits for all payments.
• Prepares and faxes pertinent information to collection agencies, attorneys, insurance companies and other agencies as needed to resolve patient accounts.
• Prepares deposits for all monies on a daily basis.
• Processes and monitors all “returned” checks.
• Promotes Financial Assistance program when appropriate.
• Provides staffing of cashier window.
• Serves as customer service resource and handles patient payments, concerns, and inquiries.
• Receives cash/checks/debit/credit/vouchers.
• Reconciles Remittance Advice accounts by tracing transactions and comparing original documents.
• Reviews vouchers and other routine transactions documents for completeness and accuracy.

Education

High School Diploma

Job description

Internal Employees: Please ensure that you are logged into Workday and applying through the Jobs Hub before proceeding.

Patient Account Representative

Job Description

Patient Account Representatives assist patients, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity. Assists patients with problems and complaints, reconciling and resolving patient account discrepancies. Creates daily deposits.

Department: Patient Financial Services

Hours: Full time, 40 hours/week

Shift: 1st

Required: High School Diploma

Pay: Based on experience, starting at $16.94

Responsibilities

• Answers telephone/mail inquiries dealing with patient’s insurance carriers.
• Assist in other areas as requested.
• Assists patient, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity.
• Assists patients with problems and complaints, reconciling and resolving patient account discrepancies.
• Facilitates various hospital bank satchels for daily courier service.
• Handles any patient requests in a timely manner, including but not limited to patient demographic updates, re-bills insurance companies and working with clinic/hospital personnel on charge entry functions.
• Logs, retrieves, and releases patient valuables and vending machine refunds.
• Mails summary billings and letters to patient accounts, Monitors and distributes all faxes and copies.
• Opens and distributes all mail.
• Prepares; verifies; batches; and balances receipts; makes remote deposit to appropriate bank account and/or physical deposits for all payments.
• Prepares and faxes pertinent information to collection agencies, attorneys, insurance companies and other agencies as needed to resolve patient accounts.
• Prepares deposits for all monies on a daily basis.
• Processes and monitors all “returned” checks.
• Promotes Financial Assistance program when appropriate.
• Provides staffing of cashier window.
• Serves as customer service resource and handles patient payments, concerns, and inquiries.
• Receives cash/checks/debit/credit/vouchers.
• Reconciles Remittance Advice accounts by tracing transactions and comparing original documents.
• Reviews vouchers and other routine transactions documents for completeness and accuracy.

Requirements

• High School (Required)

Compensation

Estimated Compensation Range

$16.94 - $26.26

Pay based on experience