Patient Account Representative (Onboarding 12/2/26)

PFC; Greeley (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Monthly incentives

Growth opportunities

In-person office in Greeley

Job summary

PFC in Greeley, CO is hiring a Patient Account Representative. You will assist patients with account questions, explain balances and payment options, and negotiate payment arrangements with care and professionalism.

The role requires clear communication, organization, and the ability to stay focused in a fast-paced environment. You will work in-person at our Greeley office, Monday through Friday, with a base hourly rate and performance-based incentives.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Comfortable using computer systems and phone platforms.
• Professional, positive, and team-oriented attitude.
• Ability to work in-person in our Greeley, Colorado office.
• Ability to consistently work a full 40-hour week, Monday-Friday.

Responsibilities

• Take inbound and outbound calls to assist patients with account questions.
• Explain balances, payment options, and financial responsibilities clearly and professionally.
• Negotiate payment arrangements and process payments accurately.
• Update patient information and maintain accurate account records.
• Collaborate with team members and other departments to resolve account issues.
• Meet performance goals while providing excellent customer service.

Skills

Customer service

Communication skills

Multitasking

Team-oriented

Education

High School Diploma or GED

Job description

Note: the wage listed is a base rate. Our bonus structure (based on performance metrics) offers the opportunity to earn up to an additional $900/month (up to an additional $11.25/hour) on top of your normal hourly rate.Join a team of representatives that is dedicated in making a difference in others lives by assisting patients in resolving medical debt. We work as a team in providing the patient with all the information and resources they may need to understand their situation and overcome their medical bills.Patient Account Representative (PAR)About the RoleAs a Patient Account Representative (PAR), you’ll play a key role in helping patients resolve their medical accounts. This is a customer-focused position where you’ll provide support, answer questions, and guide patients through their payment options with professionalism and care. If you enjoy problem-solving, communicating with people, and working in a supportive team environment, this is a great opportunity for you!What You’ll DoTake inbound and outbound calls to assist patients with account questions.Explain balances, payment options, and financial responsibilities clearly and professionally.Negotiate payment arrangements and process payments accurately.Update patient information and maintain accurate account records.Collaborate with team members and other departments to resolve account issues.Meet performance goals while providing excellent customer service.What We’re Looking ForStrong customer service and communication skills.Ability to multitask, stay organized, and thrive in a fast-paced environment.Comfortable using computer systems and phone platforms.Professional, positive, and team-oriented attitude.Ability to work in-person in our Greeley, Colorado office.Ability to consistently work a full 40-hour week, Monday-Friday.QualificationsHigh School Diploma or GED required.Prior medical office or healthcare experience is a plus (but not required).Training is provided—bring your motivation and willingness to learn!Why Join Us?Competitive hourly pay with opportunities for growth.Monthly incentives and KPI bonuses for top performers.Supportive team environment with mentorship and training opportunities.Make a meaningful difference by helping patients navigate financial challenges.CompensationStarting $16/hour and ranging up to $21/hour (Job typically starts at $16)Monthly incentives based on Key Performance Indicators’If you’re ready to join a team where your work truly helps others, apply today to become a Patient Account Representative!