Coordinator PreService, Patient Access-- full-time-Waterloo - Mixed shift

MercyOne Medical Group; Waterloo (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

MercyOne Waterloo Medical Center is seeking a Coordinator PreService to oversee and support workflow in a high-volume health system. Responsibilities include coordinating services, mentoring staff, and developing training programs while aligning with policy standards.

Hours are generally 12:30pm–9:00pm with on-call rotations that may require weekend/holiday shifts in Waterloo or Cedar Falls. Prioritizes patient access and operational efficiency in daily activities.

Qualifications

• High school graduate or equivalent / GED.
• Minimum of three years' experience in patient access, pre-service and/or registration.
• Ability to obtain HFMA CRCR and/or NAHAM CHAA within one year.

Responsibilities

• Coordinate operational, technical or clerical support to improve department workflow.
• Plan and organize workflows, prioritizing patient needs.
• Mentor a small team and maintain procedural standards and records.
• Develop and maintain educational programs for team members, including new employee orientation.
• Utilize data systems; support performance improvements and patient experience.

Skills

EPIC experience

Leadership

Mentoring

Education

High school diploma

GED

Tools

EPIC

Job description

Employment Type: Full time Shift: Rotating Shift Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when youare sick but keeping you well.

Join the MercyOne Family!We are looking to hirea Coordinator PreService

AsaCoordinatoratMercyOne, you willprovide oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Schedule:

• general hours will be 12:30pm to 9:00pm. Must be extremely flexible with this position. It includes an on-call rotation which can lead to varying hours depending on the needs of the department that could include 1st, 2nd or 3rd shifts, weekends/holidays in Waterloo or Cedar Falls. With being on-call, changes to the schedule could be required with only short notice.

General Requirements:

• Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
• Plans & organizes workflows & prioritizes customers’ needs.
• May lead a small team; serves as a mentor.
• Creates & maintain procedural standards & records as appropriate for role.
• Develops & maintains educational programs for the team members, including new employee orientation.
• EPIC experience

Process Focus:

• Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Education:

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.
• Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

• Previous Leadership Experience
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.

Waterloo

Affordablypriced;Waterloo is approximately 25% cheaper than the national average and about 5% below Iowa's average. Its arts and entertainment scene features museums, a performing arts center, brewery tours, relief trails and attractions like the John Deere Tractor Museum and Lost IslandThemeparkand Waterpark. Dense trail networks offer biking and walking opportunitiesyear round. The Waterloo Community School District provides diverse programs, and families also have access to private and parochial schools. Higher education isclose byatthe University of Northern Iowa in Cedar Falls.

MercyOne Waterloo Medical Center is a 366-bed regional hospital recognized for excellence in patient care and community service. As a Level III Trauma Center and home to a Level III Regional Neonatal Intensive Care Unit (NICU), we provide advanced emergency and neonatal care close to home. Our services include comprehensive cardiac care through an accredited chest pain center, a nationally accredited cancer center, inpatient rehabilitation, behavioralhealth and leading-edge surgical options— including robotic surgery. MercyOne Waterloo Medical Center is proud to hold the Joint Commission’s Gold Seal of Approval Magnet recognition for nursing excellence, and multiple quality awards from the American Heart Association and Forbes.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.