Representative -Patient Access I-Emergency Department-Part time-2nd shift-Cedar Falls

MercyOne; Cedar Falls (IA); On-site; USD 30,000 - 40,000; Part time

Job summary

A regional healthcare provider in Cedar Falls, IA is seeking a part-time Emergency Department Representative I. This role involves patient-focused customer service, processing registrations, insurance verifications, and ensuring compliance with healthcare regulations. Applicants should have at least one year of customer service experience, with a preference for experience in patient access and knowledge of medical terminology. The position requires working evening shifts and weekends, contributing to a compassionate approach to patient care.

Qualifications

• No experience required.
• Customer service experience preferred.
• Knowledge of medical terminology is an advantage.

Responsibilities

• Coordinate all patient registration activities welcoming patients effectively.
• Register patients for emergency department services ensuring accuracy.
• Verify insurance benefits collecting necessary deposits.
• Provide admitting documentation and discuss payment arrangements.

Skills

Customer service

Medical Terminology

Computer knowledge

Strong computer/keyboard skills

Education

1 year customer service experience

Job description

Overview

MercyOne describes health care as more than a doctor’s visit; the Mission is to improve the health of our communities by keeping you well, not only when you are sick.

Employment Details

Employment Type: Part time
Shift: Evening Shift

Position Description

MercyOne Northeast Iowa provides expert health care to eight counties with more than 2,500 colleagues and 491 licensed beds across three medical centers. The network offers 24-hour emergency lifesaving care and a variety of clinics in Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. MercyOne Waterloo Medical Center is an Area Level III Trauma Center and an accredited chest pain center; MercyOne Cedar Falls Medical Center is a Community Level IV Trauma Designation; MercyOne Oelwein Medical Center is a Community Level IV Trauma Designation.

Join the MercyOne Waterloo Family. We are looking to hire an Emergency Department Representative I. This role provides patient-focused customer service and performs outpatient and/or inpatient registration and insurance verification functions; collects patient financial liability payments and ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications and referrals. Provides general information to hospital users, patients, families and physician offices.

Responsibilities

• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo
• Register patients who present to the ED for ED services
• Register patients who present to the hospital for ancillary testing, outpatient procedures or hospital admission
• Verify insurance benefits
• Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
• Provide admitting documentation for ED patients to medics and clinical staff and discuss payment arrangements with patients when appropriate
• All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCAHO guidelines and regulation

Schedule

• Part Time 20 hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year

General Requirements

• No experience required
• Medical Terminology; CHART; computer knowledge and strong computer/ keyboard skills

Education

PAR I. Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.