Patient Service Representative

Prevea Health; Green Bay (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Prevea Health is hiring a Back Patient Service Representative (Ashwaubenon) for full-time hours. The role entails welcoming and registering patients, scheduling visits, and serving as the liaison between patients and medical staff.

It emphasizes accuracy in demographic and insurance data and handling financial transactions. The position requires a High School Diploma or GED and 1–3 years of customer service experience, preferably in healthcare or insurance.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service/healthcare or insurance experience preferred.
• Experience in a healthcare setting is advantageous.

Responsibilities

• Greet, register and schedule patients and visitors warmly.
• Verify demographic and insurance information.
• Route inquiries and messages to the right staff; assist with payments and co-pays.
• Schedule and confirm appointments and manage deposits.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Education

High School Diploma or GED

Tools

Phone system

Insurance verification systems

Job description

JOB REQUIREMENTS: Back Patient Service Representative- Ashwaubenon- Full

Time #26-513 Green Bay, Wisconsin, United States Apply X Facebook

LinkedIn Email Copy Location Ashwaubenon-003 Description This position will work 40 hours per week. It is full-time benefit eligible. Patient Service Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they\'re our employees. We\'re an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What you will do

Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage information. Route medical inquiries, complaints & messages to appropriate parties. Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues. Schedule and confirm patient appointments. Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

High School Diploma And/or GED Required

Experience Qualifications

1-3 years Experience in customer service, Insurance And/or Healthcare Setting Preferred

Skills and Abilities

Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient\'s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the company. Promote teamwork and provide a supportive\...

For full info follow application link.

Prevea is an Equal Employment Opportunity/Affirmative Action employer ****