Patients Accounts Representative (Full Time)

Kids for the Future; Kahuku (HI); On-site; USD 27,000 - 39,000; Full time

Job summary

Kids for the Future in Hawaii seeks a Hospital Billing Specialist to prepare and arrange discharge-related billing, counsel patients, and manage self-pay and third-party accounts. You will enter charges, post payments, and monitor accounts in the hospital systems with a focus on accuracy and timely processing.

The role requires meticulous attention to detail, the ability to multitask, and strong English communication.

Qualifications

• Associates Degree in health administration or comparable field.
• At least three (3) years third party payor billing experience in a physician’s office, clinic or hospital.
• Excellent English communication and typing (≥40 wpm).
• Knowledge of Cerner or similar hospital billing systems.

Responsibilities

• Performs hospital admission functions including greeting and collecting demographic and financial information.
• Provides initial financial counseling and determines patient financial classification.
• Directs patients to financial assistance when required and handles pre-admission/discharges.
• Enters charges and payments into the system and collects patient payments.
• Manages billing and collection efforts for self-pay patients after insurance, and follows up until paid.

Skills

Attention to detail

Financial counseling

Billing experience

Communication skills

Typing 40 wpm

Education

Associates degree in health administration

Tools

Cerner

Microsoft Office

3M Coding

Job description

• Base Pay $23.97 / Hour

Contact information

• Name Human Resources
• Phone [phone]

Description

Prepares and arranges patients for discharge form the hospital. Ensures patient information is complete, posted time ly and accurately to the system. Receives, follows up and reprocesses insurance companies turn around documents time ly and efficiently, maintains vigilance over self-pay patients’ balances, Medicaid or Medicare rejects, workman’s compensation, no fault insurance, and other specialized handling. Actively performs credit and collection activities to include resolving large balances, incorrect balances, unapplied payments, refunds or other problems that affect a patient’s account. Prepares, forwards and monitors accounts sent to the legal and outside collection agencies.

Essential Functions:

• Performs hospital admission functions to include greeting and receiving patients, obtaining demographic and financial information, registering patient in hospital systems, and contacting authorities or families when appropriate.
• Provides initial financial counseling to the patient and/or guarantor and determines the classification of the patient for financial purposes.
• Directs patient to appropriate financial assistance when required.
• Handles pre-admission and discharges, completes appropriate forms, collects appropriate patient payment for services rendered and makes appropriate entries into the computer system.
• Promptly and accurately enters charges and payments into the computer system and collects patient payments.
• Performs all billing and collection efforts for self-pay patients and self-pay portions after insurance.
• Follows up on accounts until paid in full or turned over to collections.
• Interviews, assists, and counsels patients who contact the hospital for assistance in resolving large account balances.
• Provides in-depth financial counseling to supplement the initial counseling to include informing patients of hospital policies, arranging suitable financial coverage for self-pay patients.
• Reviews accounts receivable reports to determine causes of inappropriate balances reflected by these reports. Takes appropriate action to reduce or minimize these types of balances to include recommending changes.
• Responds to patient inquiries concerning their accounts including billing status and account balance.
• Complies with all hospital and departmental policies and procedures, safety program requirements, corporate compliance program standards of conduct, all applicable statutes, rules and regulations.
• Performs other duties as assigned or requested.
• Continuous use of corrected vision, depth perception, wide field of vision and color vision.

Mental Demands:

• High attention to detail, concentration and alertness.
• Must handle multiple tasks simultaneously and is subject to interruptions.

Communication Demands:

• Must have excellent communication skills (reading, writing, speaking, and understanding) in English.
• Ability to type a minimum of 40 words per minute (wpm).
• Knowledge of the business use of computer hardware, software, including, but not limited to, Cerner, Microsoft Office, 3M Coding (or comparable system), etc.

Education/Training:

• Associates Degree in health administration or comparable field .

Experience:

• At least three (3) years third party payor billing experience in a physician’s office, clinic or hospital .

The above information has been designed to indicate the general nature and level of work performed by an employee in this classification . It is not to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required doing this job . Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.