Patient Account Representative

Physicians' Clinic of Iowa; Cedar Rapids (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and comprehensive福利

No nights or weekends

Paid holidays and generous PTO

Supportive, team-oriented work culture

Job summary

Physicians' Clinic of Iowa is seeking a full-time Patient Account Representative to support patient financial services. You will handle billing questions, post payments, and verify demographics and insurance eligibility, while ensuring timely reimbursements and strong patient relationships.

Ideal candidates have experience with patient accounts, EMR systems, and a commitment to confidentiality and teamwork in a healthcare setting.

Qualifications

• Experience with patient medical accounts.
• Knowledge of commercial and government insurance claim filing procedures.
• Proficiency in EMR and related computer systems.
• Strong commitment to patient care and teamwork.
• Excellent communication skills, professionalism and confidentiality.
• Understanding of safety regulations and best practices.

Responsibilities

• Answer patient account billing questions and posting patient payments.
• Maintain assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics and insurance eligibility.
• Insurance claims follow up with government and commercial carriers.
• Resolve issues delaying claim payment and correct data errors.
• Follow up on accounts with carriers for timely reimbursement.
• Act as liaison between patient, physician’s office and insurer.
• Identify recurring billing errors and report to PAR Supervisor.
• Maintain positive customer relationships.

Skills

Patient accounts

Insurance claims

EMR proficiency

Communication

Confidentiality

Teamwork

Tools

EMR systems

Job description

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services. This position will provide support to Physicians’ Clinic of Iowa and Medical Group Solutions, helping ensure efficient, accurate, and compassionate patient account services.

Primary duties for this position include but are not limited to:

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• Act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.

Qualifications:

• Previous experience working with patient medical accounts.
• A working knowledge of commercial and government medical insurance claim filing procedures.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.