Patient Service Representative

Iowa Radiology P C; Waukee (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life Insurance

Short-term and Long-term Disability

Paid Time Off and Paid Holidays

401k Retirement Plan

Referral Program

Job summary

Iowa Radiology is seeking a Patient Service Representative to join our patient-centered team. You will handle phone calls, schedule exams, process registrations and payments, and maintain accurate patient information in RIS, Epic, and other clinic systems.

The ideal candidate has a high school diploma, fluent English, and prior medical office experience. You will support clinicians, assist with front-desk duties, and help deliver compassionate radiology services across IDIPC clinics.

Qualifications

• Previous medical experience preferred.
• Must have typing and filing knowledge.
• Must read, write, and speak fluent English.
• Excellent verbal and written communication skills.

Responsibilities

• Answer a multi-line phone system and deliver calls and messages timely and accurately.
• Schedule exams for all modalities for multiple IDIPC Clinics.
• Process patient registrations and payments.
• Become proficient in RIS, Epic, MDM, Well and Patient Pal computer programs as well as Shoretel multi-line phone system.
• Attend staff meetings.
• Report problems to Clinic Supervisor.

Skills

Typing

English fluency

Communication skills

Education

High school diploma

Tools

RIS System

Epic

MDM

Well and Patient Pal

Shoretel phone system

Job description

Overview
We are seeking a skilled and dedicated Patient Service Representative to join our healthcare team. Iowa Radiology is a patient-centered practice that promotes a more compassionate approach to medicine. We provide our employees the ability to bring their authentic selves to work every day, providing compassionate care for our patients in a collaborative, supportive work environment.

We want YOU to join the Iowa Rad family!
We truly care about our employees, their health and well-being, and their career goals and aspirations. The ideal Accounts Patient Service Representative will play a crucial role in helping us continue to be the premier provider of radiologic services in Iowa by providing high-quality imaging services, ensuring patient safety, and delivering accurate diagnostic information.

Responsibilities of the Patient Service Representative:

Administrative

• Answer a multi-line phone system and deliver calls and messages timely and accurately.
• Schedule exams for all modalities for multiple Iowa Diagnostic and Procedure Center (IDIPC) Clinics.
• Knowledge of procedures and exam preparation and can schedule radiology procedures and exams in the RIS System proficiently.
• Initiate good public relations and communicate effectively with patients, visitors, office personnel, and referring physicians’ offices.
• Process patient registrations and payments.
• Become proficient in RIS, Epic, MDM, Well and Patient Pal computer programs as well as Shoretel multi-line phone system.

Other Functions

• Attend staff meetings
• Report problems related to staffing, morale, work methods, and procedures to Clinic Supervisor.
• Inform Clinic Supervisor of supply needs.
• Functions other than those described above due to extenuating circumstances.

Qualifications of the Patient Service Representative:

Education

• High school graduate.

Knowledge, Skills, and Abilities

• Previous medical experience preferred.
• Must have a fundamental knowledge of typing and filing techniques.
• Must be able to read, write, and speak fluent English.
• Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders.

Physical, Mental, and Visual Effort

• Continuous speaking, hearing, and visual effort.
• Must have the ability to communicate effectively and work independently.
• Continuous mental and visual concentration requiring attention-to-detail and accuracy.
• Working conditions are typical to a normal office or individual home office environment.
• Must possess manual dexterity to operate computer and other office equipment.
• Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software).
• Must be able to bend, stoop, kneel, or crouch as part of job functions.
• Ability to lift and carry up to twenty-five (25) pounds when necessary.

Benefits include but are not limited to:

• Health, Dental, and Vision insurance
• Life Insurance
• Short-term and Long-term Disability Insurance
• Paid Time Off and Paid Holidays
• 401k Retirement Plan
• Referral Program

Iowa Radiology, Professional Medical Management (PMM), and Iowa Diagnostic Imaging and Procedure Center (IDIPC), are equal opportunity employers. We are committed to fostering a diverse, inclusive, and respectful workplace. All qualified candidates are given equal employment opportunity without regard to race, color, national origin, sex, gender identify, sexual orientation, age, disability, religion, or any other characteristic protected by federal, state, or local law.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available to individuals with disabilities from the application process and throughout employment with any of our companies.