Patient Account Representative

Physicians Clinic of Iowa; Cedar Rapids (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays and time off

No nights or weekends

Tobacco free workplace

Job summary

The Physicians Clinic of Iowa’s Central Business Office in Cedar Rapids, IA seeks a full-time Patient Account Representative to support patient financial services and accurately process accounts.

This role emphasizes collaboration, attention to detail, and excellent communication to ensure timely reimbursements and maintain positive patient relationships.

Qualifications

• Experience working with patient medical accounts.
• Working knowledge of commercial and government medical insurance claim filing procedures.
• Proficiency in EMR and related computer systems.
• Strong commitment to patient care, teamwork and confidentiality.
• Understanding of safety regulations and best practices.

Responsibilities

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, coding errors, and incorrect claim data.
• Follow up on assigned accounts with insurance carriers for proper and timely reimbursement.
• Act as a liaison between the patient, physician's office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.

Skills

Patient account management

Communication

Teamwork

Confidentiality

Tools

EMR systems

Job description

Central Business Office Regular Full-Time Cedar Rapids, IA, US

The Physicians' Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services. This position will provide support to Physicians' Clinic of Iowa and Medical Group Solutions, helping ensure efficient, accurate, and compassionate patient account services.

Primary duties for this position include but are not limited to:

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• Act as a liaison between the patient, physician's office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.

Qualifications:

• Previous experience working with patient medical accounts.
• A working knowledge of commercial and government medical insurance claim filing procedures.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.