Patient Account Representative

Physician'S Clinic Of Iowa, P.C.; Cedar Rapids (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Benefits

No nights or weekends

Paid time off

Job summary

Physicians’ Clinic of Iowa is seeking a full-time Patient Account Representative in Cedar Rapids, IA to support patient financial services. You will handle billing questions, post payments, verify demographics and insurance, and follow up with insurers to ensure timely reimbursements.

The role emphasizes a collaborative environment with no nights or weekends and a comprehensive benefits package. Prior experience with patient accounts and EMR proficiency are preferred.

Qualifications

• Experience with patient medical accounts.
• Knowledge of commercial and government insurance claim filing procedures.
• Proficiency in EMR and related computer systems.
• Strong commitment to patient care and teamwork.
• Excellent communication, professionalism, reliability, and confidentiality.

Responsibilities

• Answer patient account billing questions and posting patient payments.
• Maintain assigned accounts within aging limits.
• Review, verify, obtain and correct patient demographics, insurance information and eligibility.
• Insurance claims follow up with government and commercial carriers for timely correction and reprocessing.
• Resolve issues delaying claim payment (records requests, coding errors, incorrect data).
• Follow up on accounts with insurers to ensure reimbursement.
• Act as liaison between patient, physician’s office and insurer to resolve payment issues.
• Identify recurring billing errors and report to PAR Supervisor.
• Maintain positive customer relationships.

Skills

Patient accounts

Billing questions

Payments posting

Demographics & eligibility

Insurance follow up

Liaison with insurers

Customer service

Confidentiality

Tools

EMR systems

Job description

Central Business Office Regular Full-Time Cedar Rapids, IA, US

2 days ago Requisition ID: 1371

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services. This position will provide support to Physicians’ Clinic of Iowa and Medical Group Solutions, helping ensure efficient, accurate, and compassionate patient account services.

Primary duties for this position include but are not limited to:

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• Act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.

Qualifications:

• Previous experience working with patient medical accounts.
• A working knowledge of commercial and government medical insurance claim filing procedures.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.