Patient Account Rep - Full Time, Days, 100% Onsite

Guidehouse Inc.; Birmingham (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Guidehouse in Birmingham, AL is hiring a Patient Account Representative for a fully onsite role. You will handle mail processing, document scanning, and patient communications related to billing and account questions.

You will support collection activities, review account activity, and maintain accurate records while upholding patient confidentiality in a fast-paced, team-oriented hospital services environment.

Qualifications

• Experience in healthcare or customer service is preferred.
• Ability to handle patient inquiries and protect confidentiality.
• Strong organization and attention to detail.

Responsibilities

• Receive, sort, open, read, and distribute mail.
• Scan documents to email and forward mail inter-office.
• Process patient requests such as sending copies of bills.

Skills

Customer service

Verbal & written communication

Data entry

Education

High School Diploma or GED

Tools

Billing software

Electronic Health Records (EHR)

Job description

Job Family : Patient Account Representative

Travel Required : None

Clearance Required : None

This role is 100% onsite - Monday through Friday. Candidates must live within 50 miles of the office in Birmingham, Alabama.

What You Will Do:

• Will primarily perform duties as a mail clerk including but not limited to receiving, sorting, opening, reading, and distributing mail.
• Take appropriate action such as scanning documents to email to other departments and forward mail via inter-office as needed.
• Process patient requests such as sending a copy of a bill.
• Serve as a key point of contact for patients regarding billing, account questions, payment options, and general account support.
• Research and resolve patient account issues, including discrepancies, payment posting concerns, and insurance-related questions.
• Communicate professionally with patients, healthcare teams, and internal departments to gather information and provide timely resolution.
• Review account activity, update patient records, and maintain accurate documentation of actions taken and outcomes.
• Assist with collection activities, including follow-up on outstanding balances and support for payment arrangements.
• Provide exceptional customer service while maintaining sensitivity to patient needs and confidentiality requirements.
• Work in a fast-paced, team-oriented environment supporting hospital and managed services operations.

What You Will Need:

• High School Diploma or GED or 2 years of relevant work experience in lieu of the education
• 0-2+ years of prior relevant experience in healthcare, health insurance, data entry, or customer service

What Would Be Nice to Have:

• Prior experience working in a hospital, physician office, or healthcare revenue cycle environment.
• Familiarity with patient account systems, electronic health records, or billing software.
• Experience in customer service, patient access, billing, collections, accounts receivable, or a related healthcare support role.
• Strong verbal and written communication skills with the ability to explain account information clearly and professionally.
• Strong organizational skills and the ability to manage multiple tasks and priorities.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.