Patient Account Representative- Support Team- Physician Billing- Onsite

Guidehouse; Birmingham (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan (401k)

Paid Holidays

Tuition Reimbursement

Employee Referral Program

Job summary

Guidehouse is seeking a Patient Account Representative to support billing processes, follow-up, and account resolution in our Birmingham, AL facility. The role requires collaboration with multiple departments to meet financial goals and ensure HIPAA compliance.

Ideal candidates have a high school diploma and 0–2 years in healthcare billing or accounts receivable, with strong PC skills and attention to detail.

Qualifications

• High School Diploma or GED required.
• 0–2 years of healthcare experience.

Responsibilities

• Identify and resolve patient account balances with payers.
• Submit appeals for non-clinical denials as needed.
• Document all account actions in the client practice management system.
• Respond to calls and inquiries professionally.
• Monitor denials for patterns and report findings.

Skills

Healthcare experience

Education

High School Diploma/GED

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

++Job Family++:
Patient Account Representative

++Travel Required++:
None

++Clearance Required++:
None

What You Will Do

The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental facility goals and objectives. This position is responsible for account resolution. Ability to find solutions to problems and keeping management informed of patterns regarding payments and or other issues with specific payers is essential.

The Patient Account Representative has an extensive knowledge of billing, accounts receivable follow-up, timely filing guidelines and the ability to effectively review remittance advices and electronic billing reports from payer to determine the action required. This position performs all related job duties as assigned.

The position is onsite in Birmingham AL

Duties and Responsibilities

• Merging/Unmerging Duplicate Medical Records.
• Contacts third party payers and guarantors via payer websites or by phone to resolve account balances on all assigned accounts.
• Work all correspondence within 24 hours or receipt. Detail notes regarding correspondence must be entered into the client’s system. Works all denials taking necessary actions to obtain account resolution.
• Submits appeals, as appropriate, for all non-clinical denials
• Monitors all denials for trends and issues and reports findings to supervisor.
• Bills or re-bills claims as necessary.
• Ensures the client follows all state and federal rules and regulations both billing and HIPAA.
• Completes assigned special projects within the time frames given
• Attend training sessions and seminars offered by the Client and Third-Party Payers.
• Appropriately documents each account worked in client practice management system.
• Makes necessary corrections in client practice management system.
• Resolves or forwards all address and / or plan changes as appropriate to ensure the integrity of the insurance master is maintained.
• Updates patient accounts with corrected demographic or insurance information.
• Posts adjustments based on standard operating procedures or as directed by leadership.
• Handles all customer calls both internal and external in a professional and courteous manner.
• Ability to initiate and follow through on projects and work independently with minimal supervision.

What You Will Need

• High School Diploma/GED
• 0-2 years of Healthcare experience

What Would Be Nice To Have

• 1 plus year Revenue Cycle experience.
• 1-year experience in office, customer service or healthcare field preferred.
• PC skills in a Windows environment.
• Knowledge and utilization of desktop applications to include Word and Excel is essential.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.