Patient Account Rep | Full Time, Days, 100% Onsite

US104 Guidehouse Managed Services LLC; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Paid Holidays

Job summary

Guidehouse is hiring a Patient Account Representative in Birmingham, AL. The role is 100% onsite, Monday to Friday, within 50 miles of the office. You will serve as the main contact for patient billing support and perform mail-related tasks while assisting with collections and payment arrangements.

Ideal candidates have a high school diploma or GED and 0-2+ years in healthcare or customer service. Prior exposure to patient accounts systems and billing software is a plus.

Qualifications

• High school diploma or GED required; healthcare or customer service experience valued.
• Ability to handle patient billing questions with tact and accuracy.
• Fast, accurate data entry and familiarity with healthcare systems.

Responsibilities

• Receive, sort, open, and distribute mail as a primary duty.
• Scan documents and forward mail to other departments as needed.
• Handle patient requests such as sending copies of bills.
• Serve as a contact for patients on billing, balances, and options.
• Research and resolve account issues and posting discrepancies.
• Communicate professionally with patients and healthcare teams.
• Review accounts, update records, and document actions taken.
• Assist with collections and payment arrangements.
• Provide confidential, high-quality customer service.

Skills

Verbal & written communication

Customer service

Data entry

Billing inquiries

Education

High School Diploma or GED

Tools

Patient account systems

Electronic health records

Billing software

Job description

Job Family: Patient Account Representative Travel Required: None Clearance Required: None This role is 100% onsite - Monday through Friday. Candidates must live within 50 miles of the office in Birmingham, Alabama.

What You Will Do:

• Will primarily perform duties as a mail clerk including but not limited to receiving, sorting, opening, reading, and distributing mail.
• Take appropriate action such as scanning documents to email to other departments and forward mail via inter-office as needed.
• Process patient requests such as sending a copy of a bill.
• Serve as a key point of contact for patients regarding billing, account questions, payment options, and general account support.
• Research and resolve patient account issues, including discrepancies, payment posting concerns, and insurance-related questions.
• Communicate professionally with patients, healthcare teams, and internal departments to gather information and provide timely resolution.
• Review account activity, update patient records, and maintain accurate documentation of actions taken and outcomes.
• Assist with collection activities, including follow-up on outstanding balances and support for payment arrangements.
• Provide exceptional customer service while maintaining sensitivity to patient needs and confidentiality requirements.
• Work in a fast-paced, team-oriented environment supporting hospital and managed services operations.

What You Will Need:

• High School Diploma or GED or 2 years of relevant work experience in lieu of the education 0-2+ years of prior relevant experience in healthcare, health insurance, data entry, or customer service

What Would Be Nice to Have:

• Prior experience working in a hospital, physician office, or healthcare revenue cycle environment.
• Familiarity with patient account systems, electronic health records, or billing software.
• Experience in customer service, patient access, billing, collections, accounts receivable, or a related healthcare support role.
• Strong verbal and written communication skills with the ability to explain account information clearly and professionally.
• Strong organizational skills and the ability to manage multiple tasks and priorities.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com

Equal Opportunity

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.