Patient Account Collections Specialist - Flexible Schedule

Pharmerica; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Schedules

Paid Time Off

Tuition Reimbursement

DailyPay

401k

Pet Insurance

Job summary

PharMerica in Louisville, KY is seeking a Collections Specialist to manage an assigned patient accounts portfolio. You will research, contact responsible parties, explain billing, and pursue resolution of past due amounts using approved collection techniques.

This role emphasizes collaboration with pharmacy billing staff, supervisor guidance, and adherence to regulatory standards. A high school diploma and at least one year of billing or collections experience are required, with healthcare

Qualifications

• Required: High School graduate, GED or equivalent experience
• Required: 1 year billing and/or collections experience
• Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience
• Required: Data entry, MS Excel and Word and basic computer knowledge
• Desired: Medical billing and coding
• Required: Communication, Problem Solving, Detail Orientation, and Teamwork

Responsibilities

• Responsible for collection efforts of patient level accounts primarily for private accounts.
• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Skills

Data entry

MS Excel

MS Word

Basic computer knowledge

Communication

Problem Solving

Detail Orientation

Teamwork

Education

High School diploma or GED

AS400 experience

Tools

AS400

Job description

PharMerica in Louisville, KY is seeking a Collections Specialist to manage an assigned patient accounts portfolio. You will research, contact responsible parties, explain billing, and pursue resolution of past due amounts using approved collection techniques.

This role emphasizes collaboration with pharmacy billing staff, supervisor guidance, and adherence to regulatory standards. A high school diploma and at least one year of billing or collections experience are required, with healthcare