Collections Specialist

BrightSpring Health Services; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Schedule

Paid Time Off

Tuition Reimbursement

DailyPay

401k

Pet Insurance

Job summary

PharMerica, an affiliate of BrightSpring Health Services, is seeking a detail-oriented collections professional to manage patient accounts and drive timely payments. You will handle calls, explain billing and coordinate with pharmacy billing to resolve past-due balances.

Ideal candidates have basic data-entry skills, proficiency with Excel/Word, and at least 1 year in billing or collections within healthcare. This role follows standard schedules and supports the broader accounts receivable team.

Qualifications

• High School graduate, GED or equivalent experience.
• 1 year billing and/or collections experience.
• AS400 experience preferred.
• Data entry and basic computer knowledge (Excel/Word).

Responsibilities

• Manage collection efforts for patient accounts, primarily private.
• Handle inbound/outbound calls, explain billing to customers and follow up on past-due balances.
• Resolve accounts by collecting amounts due or directing actions (write-offs, referrals).
• Coordinate with pharmacy billing to obtain accurate data and re-bill as needed.
• Work with supervisor on special projects and maintain productivity records.
• Correspond with locations and customers to issue 90-day notices and service letters.

Skills

Communication

Problem Solving

Detail Orientation

Teamwork

Data entry

Education

High School diploma or GED

Tools

MS Excel

MS Word

AS400

Job description

Our Company

PharMerica

Overview

Responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

Schedule:Monday - Friday9:30am -6pm MTN

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance

Responsibilities

• Responsible for collection efforts of patient level accounts primarily for private accounts.
• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education/Learning Experience

Required: High School graduate, GED or equivalent experience

• Work Experience

Required: 1 year billing and/or collections experience

Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience

• Skills/Knowledge

Required: Data entry, MS Excel and Word and basic computer knowledge

Desired: Medical billing and coding

• Behavior Competencies:
• Required: Communication, Problem Solving, Detail Orientation, and Teamwork

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.