Collections Specialist

Pharmerica; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Schedules

Paid Time Off

Tuition Reimbursement

DailyPay

401k

Pet Insurance

Job summary

PharMerica in Louisville, KY is seeking a Collections Specialist to manage an assigned patient accounts portfolio. You will research, contact responsible parties, explain billing, and pursue resolution of past due amounts using approved collection techniques.

This role emphasizes collaboration with pharmacy billing staff, supervisor guidance, and adherence to regulatory standards. A high school diploma and at least one year of billing or collections experience are required, with healthcare

Qualifications

• Required: High School graduate, GED or equivalent experience
• Required: 1 year billing and/or collections experience
• Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience
• Required: Data entry, MS Excel and Word and basic computer knowledge
• Desired: Medical billing and coding
• Required: Communication, Problem Solving, Detail Orientation, and Teamwork

Responsibilities

• Responsible for collection efforts of patient level accounts primarily for private accounts.
• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Skills

Data entry

MS Excel

MS Word

Basic computer knowledge

Communication

Problem Solving

Detail Orientation

Teamwork

Education

High School diploma or GED

AS400 experience

Tools

AS400

Job description

Overview

Responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

Our Company

PharMerica

Overview

Responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

Schedule

Monday - Friday

9:30am -6pm MTN

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance

Responsibilities

• Responsible for collection efforts of patient level accounts primarily for private accounts.
• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Education/Learning Experience
• Work Experience
• Skills/Knowledge
• Behavior Competencies:

Required: High School graduate, GED or equivalent experience

Required: 1 year billing and/or collections experience

Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience

Required: Data entry, MS Excel and Word and basic computer knowledge

Desired: Medical billing and coding

Required: Communication, Problem Solving, Detail Orientation, and Teamwork

About Our Line Of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com . Follow us on Facebook , Twitter , and LinkedIn .