Collections Analyst

BrightSpring Health Services; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

PharMerica in Louisville is seeking a Collections Analyst to manage patient account portfolios in accordance with the company’s collections policy and applicable laws. You will contact responsible parties by phone, explain billing reasons, and pursue resolution through appropriate collection actions while maintaining productivity records.

Ideal candidates have at least 1 year in billing or collections, strong data entry skills, and experience with MS Excel/Word.

Qualifications

• High School diploma or GED required.
• 1 year billing and/or collections experience.
• AS400 experience is a plus.

Responsibilities

• Communicate with responsible parties via inbound/outbound calls to collect balances.
• Resolve accounts through write-offs, billing to other sources, or referrals as needed.
• Collaborate with pharmacy billing to obtain accurate resident information and re-bill unpaid claims.
• Support Private Collections Manager in researching accounts requiring special attention.
• Send out collection letters for 90-day active/inactive accounts.
• Maintain productivity records and comply with company policies.

Skills

Data entry

MS Excel

MS Word

Basic computer knowledge

Education

High School diploma or GED

Tools

AS/400 experience

Job description

Collections Analyst

Job Locations

US-KY-LOUISVILLE

Line of Business

PharMerica

Position Type

Full-Time

Pay Min

USD $18.00/Hr.

Pay Max

USD $24.00/Hr.

Our Company

PharMerica

Overview

Responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica's Collections Policy and Procedures and the Consumer Credit Protection Act of 1977.

Responsibilities

Responsible for collection efforts of patient level accounts primarily for private accounts.

• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education/Learning Experience

Required: High School graduate, GED or equivalent experience

Work Experience

Required: 1 year billing and/or collections experience

Desired: Third Party Billing or collections/billing experience in the healthcare industry; AS400 computer experience

Skills/Knowledge

Required: Data entry, MS Excel and Word and basic computer knowledge

Desired: Medical billing and coding

Behavior Competencies

Required: Communication, Problem Solving, Detail Orientation, and Teamwork

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Salary Range

USD $18.00 - $24.00 / Hour